Headline

Driving Growth & Customer Success | Team Lead – Emerging Business | Account Expansion & Retention

About

At Cashfree, I lead the Emerging Business vertical, focusing on nurturing customer relationships and enabling my team to drive growth through upsell, cross-sell, and long-term partnerships. We expand existing accounts into strong revenue streams while ensuring retention and deeper engagement with decision-makers. By tailoring solutions to evolving client needs and collaborating across teams, we continue to deliver innovation and long-term value in the fintech space.

Location

Bengaluru

AI stack

claude

gemini

Work experience

Senior Manager, Emerging Business at Cashfree Payments, Sep 2025 - Present · 1 yr 2 mos, Bengaluru, Leading and managing a team in the Emerging Business vertical to strengthen customer relationships, drive upsell & cross-sell, and build long-term partnerships. Focused on customer retention, account expansion, and enabling team success while creating scalable strategies to deepen engagement and unlock growth opportunities.

Manager, Banking Alliances at Razorpay, Jun 2024 - Sep 2025 · 1 yr 4 mos, Bengaluru, Karnataka, India, - Onboard relevant Banks and Banks customers, nurture them and convert them to key accounts - Identify new opportunities and close sales deals with CXO level stakeholders. - Develop and execute strategic plan to achieve sales targets and expand our customer base - Build and maintain strong, long-lasting customer relationships - Effectively communicate the value proposition through proposals and presentations, product demos - Cross-functional collaboration: collaborate with marketing, customer success, and sales departments to identify areas for growth. - Ensure the banks are onboarded on Razorpay checkout under NetBanking options

Manager, Key Accounts at Razorpay, Oct 2023 - Jun 2024 · 9 mos, Bengaluru, Karnataka, India, - Handling a portfolio of Lending, Gaming, Govt., Education, Utilities, NGO, and OTT verticals with a overall GMV of INR 4000+ Cr MoM. - Responsible for growing gross revenue and net revenue of the mentioned portfolio through commercial negotiation, cross-sell & upsell of technical products in the payment gateway (domestic & cross-border), payout, and capital products at Razorpay. - Developing and sustaining solid relationships with key clients including CXOs and decision-makers by acting as the main point of contact between key clients and internal teams to bring in the most income for the company. - Conduct regular account reviews to assess performance, identify areas for improvement, and develop strategic plans to enhance customer satisfaction and retention. - Resolve customer complaints and concerns promptly, ensuring a high level of customer satisfaction and loyalty. - Train and mentor junior account managers, providing guidance and support to enhance their performance and professional development.

Associate Manager, Key Accounts at Razorpay, Apr 2022 - Nov 2023 · 1 yr 8 mos, Bengaluru, Karnataka, India

Team Lead - KAM at Paytm, Feb 2019 - Feb 2020 · 1 yr 1 mo, Bengaluru, Karnataka, India, -Sourcing new sales opportunities through inbound lead follow-up and high outbound cold calls and emails. -Managing regional accounts of FnB & retail brands.

Management Trainee - Sales at Sterling and Wilson, Mar 2018 - Feb 2019 · 1 yr, Bengaluru Area, India, -Analysing customer requirements and presenting appropriately to grab the enquires. -Maintaining and developing relationships with existing customers in person via calls and mails. -Cold calling and emailing to arrange meetings with potential customers. -Gathering market knowledge and customer information. -Creating detailed estimation, costing and providing customers with quotations. -Managing end-to-end sales process by communicating with design, purchase and sales departments. -Attending team meetings and sharing recorded sales and order information.

Operations Intern at Schneider Electric, Feb 2017 - May 2017 · 4 mos, Bengaluru, Karnataka, India, -Methods & Maintenance /Industrial Operations. -Warehouse Operations and Supply Chain Management. -Inventory Analysis.

Education

PGPM (MBA), Marketing and Operations, ICFAI business school

Master's Degree, Mechanical Engineering, Deakin University