G N Shashi kumar profile photo 2 on Tal
G N Shashi kumar profile photo 1 on Tal
G N Shashi kumar profile photo 2 on Tal
G N Shashi kumar profile photo 1 on Tal

G N Shashi kumar

Senior Client Services Manager/Payments Specialist/Swift/GPI/Treasury Operation/ISO/Cash at HSBC-EDPI

Greater Bengaluru Area

20+ years of work experience

Nov 20232 y 11 moPresent

Bengaluru

Handling Client query related to Banking like Transfer, Payroll, Net Transfer etc, and also helping Client in all ways related to setup till closure of account in bank.
Jan 20226 mosJun 2022

Payments Business Services in Bangalore supports processing, Fraud investigation and other high end payments related activities for multiple business entities across the group. Payments Business serves multiple distinct Business Regions of HSBC Bank covering their entire Global Payments operations. A number of differing platforms are used for different business regions. The fact that the large payments transactions expose substantial financial/reputational risks to the Bank; the COE is gearing itself to take it to next level by strengthening its management team. Currently handling Investigation Team below is brief about the responsibilities in the role.
Sep 201110 yrs 2 mosOct 2021

Got an opportunity to migrate process from Jordan but due to some Visa restrictions was unable to represent HSBC or migrate process. Both the project where successful and KNPS project was STP (Straight through Processing) success rates was 97% confirmed by Business. FALCON project was also successfully implemented across MENA regions wherein the saving to HSBC and TAT (Turn Around Time) was and other Bottle necks in the process was removed through this project.
May 20056 yrs 5 mosSep 2011

Handling of High-Net-worth company multiple Salaries & Cash Operation & Outward Transfer payments. Reconciliation for Cash suspense accounts, Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards. This may include Cash transactions for our retail bank such as handle cash transfer, loan pool adjustments, processing loans, and managing customer enquiries through contact Centre’s and digital platforms. Employees in the Global Service Centre’s also run and manage Cash operations for commercial bank customers.
Aug 20047 mosFeb 2005

Browsing through various job website and collecting contact details and calling or scheduling the candidate for various interviews and explaining them various stage, In the interview and preparation, them for final round of interview.
- NowPresent

G’s AI Stack

gemini
gemini

Education

Karnataka State Open University

Master of Business Administration, Finance, General

Karnataka State Open University

20102 yrs2012
bangalore university

Master of Commerce, Accounting and Business/Management

bangalore university

20013 yrs2004

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Headline

Senior Client Services Manager/Payments Specialist/Swift/GPI/Treasury Operation/ISO/Cash at HSBC-EDPI

Location

Greater Bengaluru Area

AI stack

gemini

Work experience

Client Service Manager at HSBC EDPI (P) Ltd., Bangalore, Nov 2023 - Present · 2 y 11 mo, Bengaluru, Handling Client query related to Banking like Transfer, Payroll, Net Transfer etc, and also helping Client in all ways related to setup till closure of account in bank.

Assistant Operations Manager at HSBC EDPI (P) Ltd., Bangalore, Jan 2022 - Jun 2022 · 6 mos, Payments Business Services in Bangalore supports processing, Fraud investigation and other high end payments related activities for multiple business entities across the group. Payments Business serves multiple distinct Business Regions of HSBC Bank covering their entire Global Payments operations. A number of differing platforms are used for different business regions. The fact that the large payments transactions expose substantial financial/reputational risks to the Bank; the COE is gearing itself to take it to next level by strengthening its management team. Currently handling Investigation Team below is brief about the responsibilities in the role.

Specialist at HSBC EDPI (P) Ltd., Bangalore, Sep 2011 - Oct 2021 · 10 yrs 2 mos, Got an opportunity to migrate process from Jordan but due to some Visa restrictions was unable to represent HSBC or migrate process. Both the project where successful and KNPS project was STP (Straight through Processing) success rates was 97% confirmed by Business. FALCON project was also successfully implemented across MENA regions wherein the saving to HSBC and TAT (Turn Around Time) was and other Bottle necks in the process was removed through this project.

Customer Support Executive at HSBC EDPI (P) Ltd., Bangalore, May 2005 - Sep 2011 · 6 yrs 5 mos, Handling of High-Net-worth company multiple Salaries & Cash Operation & Outward Transfer payments. Reconciliation for Cash suspense accounts, Monitoring ‘Service Quality’ of the team to ensure high Customer Service Standards. This may include Cash transactions for our retail bank such as handle cash transfer, loan pool adjustments, processing loans, and managing customer enquiries through contact Centre’s and digital platforms. Employees in the Global Service Centre’s also run and manage Cash operations for commercial bank customers.

Human Resources Executive at KQ Staffing, Aug 2004 - Feb 2005 · 7 mos, Browsing through various job website and collecting contact details and calling or scheduling the candidate for various interviews and explaining them various stage, In the interview and preparation, them for final round of interview.

Senior Client Services Manager at HSBC-EDPI

Education

Master of Business Administration, Finance, General, Karnataka State Open University

Master of Commerce, Accounting and Business/Management, bangalore university