Headline

Managed laundry operations and service delivery for hospitality and transportation clients Including Accor Group, Radisson hotels, KSRTC Mysore, Mysore Railway Authority, Hindustan Unilever, and Hector Beverages.

About

I am an Operations & Business Development professional with 8+ years of experience leading commercial operations, client acquisition, logistics, and workforce management across hospitality, transportation, manufacturing, and institutional sectors. Throughout my career, I have successfully managed business operations, built long-term client relationships, and driven sustainable growth in highly competitive environments. At Shams Laundries Pvt. Ltd., I played a key role in expanding the client portfolio from 6 to over 40 commercial accounts, managing a workforce of 28+ employees, and supporting monthly revenues of approximately ₹17 lakh. My experience includes working with leading organizations such as Accor Group properties, Radisson Hotels, Hindustan Unilever Limited, Hector Beverages (Paper Boat), Indian Railways, KSRTC Mysore, and KSRTC Mangalore, delivering high service standards while managing complex operational and customer requirements. I specialize in: ✔ Operations Management ✔ Business Development & Client Acquisition ✔ Team Leadership & Workforce Management ✔ Customer Relationship Management ✔ Logistics & Supply Chain Coordination ✔ Vendor Management & Procurement ✔ Process Improvement & Operational Excellence ✔ Revenue Growth & Strategic Partnerships I am passionate about building strong teams, developing meaningful business relationships, improving operational efficiency, and creating sustainable growth opportunities. Currently, I am exploring opportunities in Operations Management, Business Development, Hospitality Services, Facility Management, and Commercial Services, where I can contribute my leadership experience, operational expertise, and growth-oriented mindset. 📍 Open to opportunities in Bangalore, across India, and international markets.

Location

Bengaluru

AI stack

claude

grok

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Canva Magic Studio

ChatGPT

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Work experience

Director of Operations And Business Development at Shams Laundries Private Limited, Apr 2018 - Mar 2026 · 8 yrs, Hebbal industrial area Mysuru, Led operations, business development, client acquisition, logistics, procurement, and workforce management for a commercial laundry serving hospitality, transportation, and institutional clients. Key Achievements: • Expanded customer portfolio from 6 to more than 40 commercial clients. • Managed a workforce of 28+ employees. • Supported monthly revenues of approximately ₹17 lakh. • Oversaw processing and delivery of 5,500–6,000 linen pieces daily. • Managed relationships with leading hospitality and institutional clients including Accor Group properties, Mysore Railway Authority, KSRTC Mysore, and multiple 3-star and 4-star hotels. • Improved operational efficiency through workflow optimization and process improvements. • Led customer retention and business development initiatives resulting in sustained growth.

Director of Operations And Business Development at Shams Laundries Pvt. Ltd., Apr 2018 - Mar 2026 · 8 yrs, Managed hospitality support operations for premium hotels, ensuring uninterrupted linen supply and high-quality service delivery. Developed strategic relationships with Accor Hotels, Radisson Hotels and other leading hospitality organizations. Oversaw daily processing and quality assurance of approximately 5,500–6,000 linen pieces to meet hotel service standards. Led and mentored a workforce of 28+ employees across production, logistics, quality control, customer service and administration. Implemented SOPs, workflow improvements and quality initiatives that enhanced operational efficiency and customer satisfaction. Managed procurement, vendor contracts, inventory planning and cost optimization. Monitored KPIs including turnaround time, service quality, productivity, customer satisfaction and delivery performance. Expanded the client portfolio from 6 to more than 40 commercial hospitality accounts while supporting monthly revenues of ■17 lakh.

Business Development Executive at Adept Consulting Services Pvt. Ltd. (Mysore), Jul 2017 - Mar 2020 · 2 yrs 9 mos, Generated new business opportunities through lead generation and client outreach. Built relationships with prospective customers and key decision-makers. Executed sales strategies and contributed to market expansion initiatives. Facilitated customer acquisition initiatives to drive sales growth. Contributed to business development efforts across multiple market segments. Coordinated with internal teams to deliver client requirements effectively. Supported customer retention and account management activities. Developed strong client engagement and relationship management skills.

Business Development Executive at Adept Consulting Services, Inc., Jul 2017 - Mar 2020 · 2 yrs 9 mos, Generated new business opportunities through consultative selling. Strengthened customer relationships and improved client retention. Worked closely with cross-functional teams to deliver exceptional customer service.

Business Development Executive at Shams Laundries Private Limited, Jul 2017 - Mar 2018 · 9 mos, Led end-to-end operations, business development, client acquisition, workforce management, logistics, and strategic growth initiatives for a commercial laundry serving hospitality, transportation, and institutional clients.

Education

Pre-University Course in 12th Grade, Vidya Aashram

Bachelor of Business Administration, St. Philomena's College, Bannimantap