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Fredric T.

Gen AI | Conversational AI for the Enterprise | Automation | AI Agents

Bengaluru

8+ years of work experience

GreyLabs AI
Jun 20265 mosPresent

Bengaluru, Karnataka, India

Avaamo
Aug 20241 yr 11 mosJun 2026

On-site

• Spearhead end-to-end delivery of enterprise Conversational AI & SaaS implementations across Healthcare, BFSI, and Retail verticals, leading a cross-functional team of 20+ (developers, QA engineers, solution architects) •Translate complex healthcare workflows; patient scheduling, clinical triage, and EHR integrations into scalable AI-driven automation solutions; ensure full HIPAA and enterprise security compliance across all engagements Define API integration strategies and technical requirements between Avaamo's AI platform and client systems (EHR, CRM, HRMS); oversee 4–6 concurrent enterprise accounts across full lifecycle: scoping, UAT, go-live, and hypercare. • Govern program level KPIs, SLAs, and escalation frameworks; consistently deliver high CSAT scores and on-time go-lives; lead executive QBRs and C-level steering committee engagements • Familiarity with cloud platforms, enterprise APIs, and system integration leveraged to guide technical teams, evaluate delivery risks, and drive sound architectural decisions. • Partner with product engineering to shape platform roadmap; author functional specifications and technical change requests grounded in real-world field insights
Amelia
Mar 20231 yr 5 mosJul 2024

Bengaluru, Karnataka, India

• Collaborate with clients to assess their integration needs and evaluate the suitability and readiness of their accounts with the sales and solutions team • Document and analyze customer requirements and business processes • Coordinate and manage internal and client resources to deliver on the agreed outcomes and timelines • Work in sync with other stakeholder teams across business units (e.g., sales, finance, security, compliance) to ensure alignment and ownership of IT deliverables with key business activities and processes • Establish and execute action plans with the client that achieve the success metrics and goals of the Amelia implementation • Stay updated on the latest processes, technologies, standards, and practices in the industry • Maintain and expand knowledge of the current product line
Avaamo
Dec 20184 yrs 4 mosMar 2023

Bengaluru, Karnataka, India

• Manage the Avaamo’s saas solution implementations for the customer • Good understanding of the project lifecycle and business transformation • Experience managing external facing / client projects • Understand customer business requirements and technical requirements and recommend the best solution that meets customer requirements • Coordinate and participate in review; revisions; changes; enhancements; testing; and documentations • Build and maintain close relationship with the customer and understand the changing needs and environment of the customer • Multi-task across many projects and customers, in the neighbourhood of 4-5 customers with multiple projects. • Work closely with developers and requesters identifying data and functional requirements in the design of new/enhanced systems. • Maintain a high level of customer satisfaction
Avaamo
Jun 20186 mosNov 2018

Bangalore

Chatbot Quality Assurance: - Chatbot is tested in all possible ways before it gets in to the hands of users - Ensure the chatbot acts like a human and indulges in a conversation rather than acts like an interrogator - Test the chatbot for best user experience, conversational flow, problem solving approach, context awareness, valid responses, response time, language and security Conversation Training: - Delivering the wrong answer is far worse than not delivering an answer at all, so this is critical to ensure the bot delivers the right answers wherever it answers - Understand all the unanswered queries to improve the bot accuracy and also to enable the bot to solve more problems of users Skills: - Creating a test plan - Using the plan to assess functionality, performance, reliability, stability and compatibility with other systems - Using the plan to hunt down and fix software bugs - Looking for ways to prevent bugs from occurring in the first place - Guarding against incorrect language usage, truncated text and incorrect formatting
Ola (ANI Technologies Pvt. Ltd)
Jan 20168 mosAug 2016

•To audit cases given by the client on a daily basis •Record feedback and To let the Representative know about his/hers areas of improvements. •Bring in necessary changes to the process and constant updation of core process •Attend calibrations Skills: - Creating a test plan - Using the plan to assess functionality, performance, reliability, stability and compatibility with other systems - Looking for ways to prevent bugs from occurring in the first place - Guarding against incorrect language usage, truncated text and incorrect formatting - Some localisation analysts are responsible for translation work

Fredric’s AI Stack

claude code
claude code
claude
claude
gemini
gemini
openai
openai
replit
replit
Gamma
Gamma

Education

NMIMS CDOE

PGDM, Information Technology & Systems Management

NMIMS CDOE

St. Joseph's Evening College (Autonomous)

Bachelor of Arts - BA, Psychology, Journalism, English literature

St. Joseph's Evening College (Autonomous)

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Headline

Gen AI | Conversational AI for the Enterprise | Automation | AI Agents

About

Highly experienced professional adept in overseeing the implementation of SaaS solutions for clients, with a deep understanding of project lifecycles and strategic business transformation. Proficient in managing external-facing projects, with a keen ability to comprehend and address customer needs by recommending customized solutions. Demonstrated track record in coordinating project activities, fostering collaboration among stakeholders, and consistently ensuring exceptional customer satisfaction. Skilled in analyzing requirements, resource management, and aligning IT deliverables with strategic business objectives. Committed to staying abreast of industry trends and continuously expanding knowledge of product lines.

Location

Bengaluru

AI stack

claude code

claude

gemini

openai

replit

Gamma

Work experience

Program Lead - AI Delivery at GreyLabs AI, Jun 2026 - Present · 5 mos, Bengaluru, Karnataka, India

Program Manager at Avaamo, Aug 2024 - Jun 2026 · 1 yr 11 mos, On-site, • Spearhead end-to-end delivery of enterprise Conversational AI & SaaS implementations across Healthcare, BFSI, and Retail verticals, leading a cross-functional team of 20+ (developers, QA engineers, solution architects) •Translate complex healthcare workflows; patient scheduling, clinical triage, and EHR integrations into scalable AI-driven automation solutions; ensure full HIPAA and enterprise security compliance across all engagements Define API integration strategies and technical requirements between Avaamo's AI platform and client systems (EHR, CRM, HRMS); oversee 4–6 concurrent enterprise accounts across full lifecycle: scoping, UAT, go-live, and hypercare. • Govern program level KPIs, SLAs, and escalation frameworks; consistently deliver high CSAT scores and on-time go-lives; lead executive QBRs and C-level steering committee engagements • Familiarity with cloud platforms, enterprise APIs, and system integration leveraged to guide technical teams, evaluate delivery risks, and drive sound architectural decisions. • Partner with product engineering to shape platform roadmap; author functional specifications and technical change requests grounded in real-world field insights

Project Manager at Amelia, Mar 2023 - Jul 2024 · 1 yr 5 mos, Bengaluru, Karnataka, India, • Collaborate with clients to assess their integration needs and evaluate the suitability and readiness of their accounts with the sales and solutions team • Document and analyze customer requirements and business processes • Coordinate and manage internal and client resources to deliver on the agreed outcomes and timelines • Work in sync with other stakeholder teams across business units (e.g., sales, finance, security, compliance) to ensure alignment and ownership of IT deliverables with key business activities and processes • Establish and execute action plans with the client that achieve the success metrics and goals of the Amelia implementation • Stay updated on the latest processes, technologies, standards, and practices in the industry • Maintain and expand knowledge of the current product line

Program Manager at Avaamo, Dec 2018 - Mar 2023 · 4 yrs 4 mos, Bengaluru, Karnataka, India, • Manage the Avaamo’s saas solution implementations for the customer • Good understanding of the project lifecycle and business transformation • Experience managing external facing / client projects • Understand customer business requirements and technical requirements and recommend the best solution that meets customer requirements • Coordinate and participate in review; revisions; changes; enhancements; testing; and documentations • Build and maintain close relationship with the customer and understand the changing needs and environment of the customer • Multi-task across many projects and customers, in the neighbourhood of 4-5 customers with multiple projects. • Work closely with developers and requesters identifying data and functional requirements in the design of new/enhanced systems. • Maintain a high level of customer satisfaction

Conversational Artificial Intelligence Quality Analyst at Avaamo, Jun 2018 - Nov 2018 · 6 mos, Bangalore, Chatbot Quality Assurance: - Chatbot is tested in all possible ways before it gets in to the hands of users - Ensure the chatbot acts like a human and indulges in a conversation rather than acts like an interrogator - Test the chatbot for best user experience, conversational flow, problem solving approach, context awareness, valid responses, response time, language and security Conversation Training: - Delivering the wrong answer is far worse than not delivering an answer at all, so this is critical to ensure the bot delivers the right answers wherever it answers - Understand all the unanswered queries to improve the bot accuracy and also to enable the bot to solve more problems of users Skills: - Creating a test plan - Using the plan to assess functionality, performance, reliability, stability and compatibility with other systems - Using the plan to hunt down and fix software bugs - Looking for ways to prevent bugs from occurring in the first place - Guarding against incorrect language usage, truncated text and incorrect formatting

Quality Analyst at Ola (ANI Technologies Pvt. Ltd), Jan 2016 - Aug 2016 · 8 mos, •To audit cases given by the client on a daily basis •Record feedback and To let the Representative know about his/hers areas of improvements. •Bring in necessary changes to the process and constant updation of core process •Attend calibrations Skills: - Creating a test plan - Using the plan to assess functionality, performance, reliability, stability and compatibility with other systems - Looking for ways to prevent bugs from occurring in the first place - Guarding against incorrect language usage, truncated text and incorrect formatting - Some localisation analysts are responsible for translation work

Education

PGDM, Information Technology & Systems Management, NMIMS CDOE

Bachelor of Arts - BA, Psychology, Journalism, English literature, St. Joseph's Evening College (Autonomous)