---
title: "Franklin Andrews - Head of Operations in Greater Lucknow Area | Tal"
description: "Meet Franklin Andrews, Seeker based in Greater Lucknow Area."
image: "https://tal.club/meet/franklin-1/share-image"
---

# Franklin Andrews on Tal

## Headline

Seeker

## Location

Greater Lucknow Area

## Work experience

Head of Operations at Staunch Business Solutions, Aug 2017 \- Oct 2023 · 6 yrs 3 mos, Managed operations, sales, and customer service teams\. Led Team Leaders and Quality teams to achieve operational KPIs\. Conducted monthly reviews, performance analysis, and client meetings\. Improved workflow efficiency and operational productivity\. Handled escalation management and process optimization\.

Head of Operations at Zion Hills, Apr 2014 \- Jul 2017 · 3 yrs 4 mos, Supervised sales operations and daily team performance\. Conducted call audits, coaching sessions, and feedback reviews\. Managed team productivity and target achievement\. Trained and mentored new agents\.

Group Manager at Encore Capital Group, Aug 2012 \- Feb 2014 · 1 yr 7 mos, Gurugram, Haryana, India

Collections Manager at Encore Capital Group, Aug 2012 \- Feb 2014 · 1 yr 7 mos, Managed third\-party collections operations\. Conducted compliance and quality checks\. Improved collections through strategic coaching and monitoring\. Led employee engagement and team motivation initiatives\.

Process Team Lead at Convergys India Pvt\. Ltd\., Mar 2009 \- Aug 2012 · 3 yrs 6 mos, Gurugram, Haryana, India, Led customer service and card activation teams\. Managed daily MIS reporting and performance metrics\. Conducted training sessions and compliance calibrations\. Collaborated with clients on operational deliverables\.

Customer Service Officer at EXL, Jan 2004 \- Feb 2009 · 5 yrs 2 mos, Noida, Uttar Pradesh, India

## Education

Bachelor of Arts, Monad University

High School Diploma, NEHRU INTERNATIONAL SCHOOL \(CBSE\)

[View the original profile](https://tal.club/meet/franklin-1)

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