Franklin Andrews
Seeker
Greater Lucknow Area
19+ years of work experience
Aug 20176 yrs 3 mosOct 2023
Managed operations, sales, and customer service teams.
Led Team Leaders and Quality teams to achieve operational KPIs.
Conducted monthly reviews, performance analysis, and client meetings.
Improved workflow efficiency and operational productivity.
Handled escalation management and process optimization.
Apr 20143 yrs 4 mosJul 2017
Supervised sales operations and daily team performance.
Conducted call audits, coaching sessions, and feedback reviews.
Managed team productivity and target achievement.
Trained and mentored new agents.
Aug 20121 yr 7 mosFeb 2014
Gurugram, Haryana, India
Aug 20121 yr 7 mosFeb 2014
Managed third-party collections operations.
Conducted compliance and quality checks.
Improved collections through strategic coaching and monitoring.
Led employee engagement and team motivation initiatives.
Mar 20093 yrs 6 mosAug 2012
Gurugram, Haryana, India
Led customer service and card activation teams.
Managed daily MIS reporting and performance metrics.
Conducted training sessions and compliance calibrations.
Collaborated with clients on operational deliverables.
Jan 20045 yrs 2 mosFeb 2009
Noida, Uttar Pradesh, India
Education
Bachelor of Arts
Monad University
High School Diploma
NEHRU INTERNATIONAL SCHOOL (CBSE)
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