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Applied Psychology undergraduate at Gautam Buddha University || Content writer

About

As a second-year Applied Psychology Honours student, I'm deeply fascinated by the complexities of the human mind and behaviour. I'm passionate about furthering my academic journey in psychology, with a particular interest in specialising in Criminal Psychology. My coursework has equipped me with a strong foundational understanding of psychological principles, research methodologies, and ethical considerations. I am actively seeking internship opportunities in the field of psychology to apply my academic knowledge in a practical setting and gain hands-on experience. I am eager to contribute my skills, learn from experienced professionals, and further develop my understanding of real-world psychological applications. My goal is to leverage my analytical abilities and genuine curiosity to make a meaningful impact, whether in research, counselling, or the fascinating realm of criminal behaviour. My experience as a Customer Service Associate at Amazon honed my abilities in active listening, problem-solving, and effective communication, all crucial skills in the field of psychology. I thrived in a fast-paced environment, consistently delivering exceptional service and demonstrating a keen ability to understand and address diverse customer needs. This role also provided valuable insights into human interaction and the importance of empathy in various situations. I'm always keen to connect with professionals in the field and explore new avenues for learning and growth.

Location

Noida

Work experience

Customer Service Specialist at Amazon, Jun 2024 - Aug 2024 · 3 mos, India, Provided comprehensive customer support, resolving inquiries and issues efficiently to ensure high customer satisfaction. Managed a high volume of customer interactions through various channels, demonstrating strong communication and active listening skills. Utilized internal systems and tools to track customer information and resolve complex problems, showcasing technical proficiency and attention to detail. Successfully de-escalated challenging situations, applying problem-solving techniques and empathy to maintain positive customer relations.

Content Writer at Perfect Soul Match, Bhopal, Jun 2021 - May 2022 · 1 yr, Created engaging and informative content across various platforms, tailoring tone and style to target audiences. Conducted thorough research to ensure accuracy and relevance of written materials. Edited and proofread content for grammar, clarity, and consistency, maintaining high quality standards.

Education

Bachelor's degree, Applied Psychology, Gautam Buddha University, Greater Noida

12th, Liberal Arts and Sciences/Liberal Studies, IES Group of Institutes, Bhopal