Headline

ServiceNow Engineering Manager|Architect

About

I started my career as a ServiceNow developer and have grown into a leader with over 13 years of experience delivering scalable and customer focused solutions across HRSD, ITSM, SPM, and CSM. I currently lead a cross functional ServiceNow team responsible for critical platform capabilities including CMDB and ITOM, ensuring reliable operations, trusted data, and strong service visibility across the enterprise. My strength lies in turning complex business requirements into practical digital workflows that improve service delivery and operational efficiency. I bring a balanced mix of hands on technical experience, process optimization, and people leadership, with a consistent focus on building reliable systems and high performing teams. I am passionate about continuous learning, mentoring teams, and driving measurable outcomes that create lasting business value.

Location

Bengaluru

AI stack

claude code

gemini

openai

perplexity

ChatGPT

Work experience

Engineering Manager-ServiceNow at Albertsons Companies India, Feb 2026 - Present · 8 mos

Manager - ServiceNow at Lowe's India, Oct 2023 - Feb 2026 · 2 yrs 5 mos

Operations Lead Consultant - ServiceNow at Lowe's India, Nov 2019 - Oct 2023 · 4 yrs

ServiceNow Senior Analyst at Accenture, Dec 2017 - Nov 2019 · 2 yrs

ServiceNow Associate Consultant at Apar Technologies, Jun 2017 - Nov 2017 · 6 mos, New Delhi Area, India

System Administrator at WebGatter Technologies Pvt. Ltd., Jan 2014 - Jun 2017 · 3 yrs 6 mos, Uttar Pradesh

Education

Bachelor's Degree, Petroleum Engineering, Rajiv Gandhi Institute of Petroleum Technology (RGIPT)

Springer Public School, Gorakhpur (ICSE/ISC)