Headline

Software Engineer @ GIGATOS IT Solutions

About

I'm a ServiceNow Developer with over 2 years of experience designing and delivering scalable solutions across ITSM, and custom applications. My focus is on transforming complex business needs into streamlined digital workflows that enhance service delivery and user experience. With deep expertise in Glide scripting, UI customization, ACL management, and system integrations, I've led successful implementations across industries – balancing technical precision with strategic impact. I've built custom applications, optimized IT and HR processes, and delivered future-ready solutions that drive measurable value. I'm passionate about continuous learning and innovation within the ServiceNow ecosystem. I thrive in collaborative environments and enjoy solving real-world problems with smart, scalable technology. Let's connect if you're exploring ServiceNow innovation, digital transformation, or opportunities to build smarter workflows.

Location

Dubai

AI stack

claude code

gemini

openai

Work experience

Software Engineer at GIGATOS IT Solutions Private Limited, May 2024 - Present · 2 yrs 5 mos, Bengaluru, As a ServiceNow Developer, I specialize in the end-to-end development and configuration of the IT Asset Management (ITAM) and ITSM modules, focusing on driving operational excellence through automation. Technical Contributions & Impact: Module Architecture: Architect and configure the ITAM module to streamline the tracking and lifecycle management of enterprise-level assets. Full-Stack Scripting: Develop robust server-side and client-side logic using JavaScript (Glide API), including complex Script Includes, Business Rules, and UI Policies. Workflow Engineering: Design and implement automated approval cycles and complex business workflows utilizing **Flow Designer and Workflow Editor to ensure alignment with ITIL best practices. Systems Integration: Build and maintain secure REST API integrations to facilitate seamless data exchange between ServiceNow and third-party enterprise applications. Solution Design: Lead Proof of Concept (POC) exercises to evaluate platform scalability and collaborate with stakeholders to translate business requirements into technical roadmaps. Process Optimization: Leverage Integration Hub and UI Builder to enhance the user experience and reduce manual overhead for global clients. Key Technologies: ServiceNow (ITSM, ITAM, CSM), JavaScript, Integration Hub, Flow Designer, REST/SOAP.

Data Analyst at AiROBOSOFT Products And Services, Aug 2023 - Sep 2023 · 2 mos, Bengaluru, Karnataka, India

Education

Bachelor of Engineering - BE, Computer Science, Visvesvaraya Technological University

Pre-University, Sri Adichunchanagiri Independent PU college