Headline

Technical Support Specialist | IT Helpdesk & Customer Experience | Skilled in VPN, IP, CRM, Microsoft Office & Automation

About

As a dedicated Technical Support & Customer Experience Specialist with over a year of hands-on experience, I’ve built a strong foundation in IT helpdesk support, international voice processes, and troubleshooting across Windows, Mac OS, and Google Workspace environments. My expertise includes configuring network devices, managing VPN and IP issues, Active Directory administration, and providing support for business services and insurance products. I’m well-versed in tools like Microsoft Office, Slack, CRM platforms, and automation workflows to enhance operational efficiency. What sets me apart is my ability to resolve complex technical issues while maintaining high levels of customer satisfaction. I thrive in fast-paced environments—whether remote, hybrid, or in-office—and bring strong communication, supervision, and multitasking skills to every team I join. I’m passionate about leveraging technology to improve customer experience, streamline processes, and support business growth. Open to new opportunities in IT support, product support, or client-facing technical roles—especially in dynamic and impact-driven organizations. Let’s connect if you’re looking for someone who can bridge technical expertise with excellent service delivery.

Location

South Mumbai

AI stack

claude

kimi

langchain

mcp

Work experience

Administrator L3 at Wipro, Jun 2025 - Present · 11 mos, Hybrid, Client: Microsoft

Senior Technical Support Engineer at Mphasis, Feb 2025 - May 2025 · 4 mos, Client: HP INC

Technical Associate at Tech Mahindra, Nov 2023 - Dec 2024 · 1 yr 2 mos, Hyderabad, Telangana, India

Dental Clinic Management System at Freelance, Mar 2023 - Aug 2023 · 6 mos, Udupi, Karnataka, India, https://play.google.com/store/apps/details?id=com.best_care.best_care_dental_clinic

Pharmacy Ecommerce Web Application (Best Care Medical Website) at Freelance, Sep 2022 - Feb 2023 · 6 mos, When building e-commerce websites, the best practices we should follow to ensure the success of our new venture. 1. Photos: We should make sure that we use quality product images to help users decide whether or not our product is right for their needs. If we could add action shots or photos of the products used and different angles of each that would be helpful. 2. Description: We should also provide detailed product descriptions to help users make informed decisions about our product. This is very important for all e-commerce websites. This will help us dispute comments or return reasons that don't match. 3. Policy: Terms and Conditions are crucial for all businesses. This protects both the buyer and the seller from fraud attempts. Write our return policy and payment method in a prominent place. Some e-commerce sites post their policies on the checkout page just before a customer pays for an item. 4. Pricing: Some laws require retail businesses to display prices for all of their items. This reduces unnecessary interactions between consumers and vendors and makes it more convenient for customers to purchase our products with just a few clicks. 5. Live Chat: As much as our goal is to reduce interaction between consumers and sellers, there should be a live chat feature, if users get stuck with an order on our site or if they have product-related inquiries. 6. Tracking Number: Each transaction must generate a code.

Education

Datta Meghe World Academy

Bachelor of Engineering - BE, Computer Science, Shri Madhwa Vadiraja Institute of Technology & Management, BANTAKAL