Headline

Clinic Operations & Reception | Patient Experience | Digital Marketing Learner | MS Office & Admin Expertise

About

I currently work as a Receptionist at a dermatology clinic, managing appointments, billing, staff coordination, and patient interactions. Alongside my role, I am building skills in Digital Marketing, UI/UX, and client engagement. I enjoy combining operational expertise with technology to improve processes, deliver excellent customer experiences, and contribute to business growth. Always open to learning and exploring new opportunities to expand my impact.

Location

Delhi

Work experience

Receptionist at Tvak Laser Clinic: Dermatologist in Vasant Vihar, New Delhi, Oct 2025 - Present · 8 mos, Vasant Vihar, Delhi, India, I am working as a Receptionist at a dermatology clinic where I handle daily front desk operations and patient management. My main work includes: Scheduling and confirming patient appointments. Managing billing and daily cash collection. Recording all payments (Cash, Card, UPI) and maintaining totals in register and Excel. Keeping record of attendance for all staff. Making post-treatment calls and booking follow-up appointments. Maintaining clean and organized reception area. Preparing daily reports for patient visits, payments, and appointments. Coordinating with doctors, nurses, and patients for smooth clinic flow. Providing information to patients and helping them with consultation or treatment queries.

Office Administrator at Basudeb It Solution, Mar 2023 - Sep 2025 · 2 yrs 7 mos, Delhi, India, Negotiated with vendors to secure competitive pricing, resulting in a 15% reduction in procurement costs. Processed client orders, provided accurate quotations, and managed end-to-end billing documentation. Recruited, onboarded, and supervised team members, clarifying roles and ensuring smooth HR operations. Maintained payroll, employee records, and expense tracking for staff of 10+ employees.

Education

Bachelor's degree, Political Science and Government, Indira Gandhi National Open University

Diploma, IT Expert, Arth Institute Of Computer Education