Headline

Customer Retention Manager @ ICICI Lombard | MBA, Analytics

About

• Data Analyst with 3+ years of experience in data manipulation, reporting, and stakeholder collaboration across IT and insurance domains. Skilled in SQL, Excel, Power BI, and Python for extracting, cleaning, and analyzing large datasets to deliver actionable business insights. Also had the opportunity to train teams as a Corporate Trainer, enhancing process knowledge and data tool adoption. • Certified in Data Analytics and Data Science, with a strong foundation in using data to solve business problems, optimize operations, and support data-driven decision-making. • Passionate about leveraging GenAI, prompt engineering, and tools like ChatGPT and Copilot to streamline analysis and reporting tasks. • Additionally, have a solid understanding of building automation workflows using tools like n8n to integrate AI into business processes. Open to opportunities in data analysis, business intelligence, and analytics or any other similar roles where I can combine traditional data skills with emerging AI capabilities.

Location

Mumbai

Work experience

Customer Retention Manager at ICICI Lombard, Dec 2023 - May 2024 · 6 mos, India

Production Analyst at Wipro, Jun 2021 - Nov 2023 · 2 yrs 6 mos, Mumbai, Maharashtra, India

Education

Master of Business Administration - MBA, Analytics and Data Science, Manipal University Jaipur

MMS, Accounting and Business/Management, Pillai Institute of Management Studies and Research