---
title: "Fahad Khan - Associate Manager in Bengaluru | Tal"
description: "Meet Fahad Khan, Associate Manager at HCLTech, Customer Success Manager |Telecom Solutions | Driving Client Engagement & Business Growth at HCLTech based in Bengaluru."
image: "https://tal.club/meet/fahad-3/share-image"
---

# Fahad Khan on Tal

## Headline

Associate Manager at HCLTech, Customer Success Manager \|Telecom Solutions \| Driving Client Engagement & Business Growth at HCLTech

## About

Experienced Customer Success professional with 8\+ years of expertise in IT services, network operations, and enterprise customer lifecycle management\. Currently leading customer success initiatives for Verizon’s IoT\-enabled telecom solutions through HCLTech’s in\-house platform, VECRM\. I focus on onboarding, retention, upselling, and business value delivery for enterprise clients\. Proven track record across HCLTech, TCS, Accenture, and Concentrix supporting mission\-critical systems, resolving incidents, and driving measurable improvements in NPS and client satisfaction\. Skilled in stakeholder communication, ITIL service management, telecom operations, and IoT platforms\. Core Competencies: ✅ Customer Success Management \(CSM\) ✅ Telecom \| VECRM Platform ✅ ITIL Service Operations ✅ Client Onboarding & Retention ✅ Cross\-functional Collaboration ✅ Upselling & Account Growth ✅ Net Promoter Score \(NPS\) ✅ Incident & Problem Management

## Location

Bengaluru

## Work experience

Associate Manager at HCLTech, Nov 2023 \- Present · 2 yrs 9 mos, Bengaluru, Karnataka, India, Client: Verizon \| Telecom Services • Manage end\-to\-end IoT customer lifecycle through HCLTech’s VECRM platform, ensuring adoption, engagement, and retention\. • Drive customer onboarding, success planning, and periodic health checks to maximize value realization\. • Lead stakeholder interactions and cross\-functional coordination with engineering, product, and support teams\. • Achieved >90% client satisfaction scores through proactive account management and SLA adherence\. • Develop customer success playbooks, engagement metrics, and growth opportunities in the telecom vertical\.

Business Process Lead at Tata Consultancy Services, Jul 2022 \- Nov 2023 · 1 yr 5 mos, Karnataka, India, • Acted as a client\-facing process lead for telecom network services and enterprise support\. • Identified process gaps, implemented service improvements, and drove customer experience enhancements\. • Coordinated with global stakeholders for service transitions and escalations\. • Improved ticket resolution SLA by 18% within the first year through streamlined workflows\.

Network and service operations associate at Accenture in India, Aug 2020 \- Jul 2022 · 2 yrs, Bengaluru, Karnataka, India, Supported telecom and enterprise clients in managing their network and infrastructure operations\. • Delivered L1 and L2 support for voice and data systems, including diagnostics and RCA\. • Created operational SOPs and improved incident triage time\. • Collaborated with cross\-regional teams on seamless 24x7 service delivery\.

Senior Associate at Concentrix, Nov 2016 \- Mar 2020 · 3 yrs 5 mos, On\-site, Worked in the banking/credit card vertical managing customer lifecycle support\. • Ensured compliance in fraud detection, dispute resolution, and customer acquisition\. • Delivered exceptional support while maintaining adherence to SLAs and KPIs\.

Senior Associate at Concentrix, Nov 2016 \- Mar 2020 · 3 yrs 5 mos

## Education

Bachelor of Commerce \- BCom, Accounting and Finance, St\. Aloysius \(Deemed to be University\), Mangaluru

[View the original profile](https://tal.club/meet/fahad-3)

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