Headline

Executive Relationship Manager @ PolicyBazaar | MBA, Marketing and Finance

About

As a recent MBA graduate specializing in Marketing and Finance from IILM University, Gurugram, I bring academic knowledge aligned with practical experience. My role as Executive Relationship Manager at PolicyBazaar focused on customer interaction management, ticket lifecycle optimization, and cross-functional collaboration to enhance customer satisfaction and operational efficiency. Previously, at Acqux AI, I contributed to local search visibility for businesses, executed lead generation campaigns, and supported revenue growth through AI-driven strategies. These roles have honed my skills in brand strategy, business growth, and process streamlining, driving my commitment to delivering impactful solutions in dynamic environments.

Location

New Delhi

Work experience

Executive relationship Manager at PolicyBazaar, Jan 2026 - Apr 2026 · 4 mos, Handled 80–100+ daily customer interactions across email, WhatsApp, and calls, ensuring high CSAT scores and quick resolution TAT. Streamlined end-to-end ticket lifecycle management (creation → tracking → closure), improving resolution efficiency and team productivity. Collaborated cross-functionally with operations, sales, and CRM teams to resolve escalations and complex customer issues. Analyzed recurring customer issues and shared actionable insights to improve service workflows and overall customer experience. Maintained structured records and dashboards for query tracking and performance monitoring using CRM tools.

Senior Business Consultant at Acqux AI, May 2025 - Aug 2025 · 4 mos, Optimized Google Business Profiles using AI-driven tools, improving local search visibility, engagement, and discoverability for client businesses. Executed lead generation campaigns via outbound digital outreach (calls and messaging), generating consistent weekly qualified leads. Scheduled 2–3 product demos daily, contributing to conversion funnel growth and sales pipeline development. Closed 4+ deals generating ₹50,000 in revenue, directly contributing to business growth within the internship period. Managed CRM data for lead tracking, follow-ups, and campaign performance insights. Assisted in campaign planning and execution strategies in collaboration with marketing teams.

Education

12th, pcm, Central Academy

Master of Business Administration, Marketing and finance, IILM University, Gurugram