Esha Singh profile photo 1 on Tal

Esha Singh

Accounts Receivable | Order-to-Cash | Collections Specialist | Open to Contract, Freelance & Full-time Opportunities.

Bengaluru

5+ years of work experience

Sinch India
Mar 20267 mosPresent

Manage end-to-end customer support operations for the Cash App process, addressing payment investigations and account issues using AR App, CCDS, PayPal, and Salesforce. Utilize Salesforce for efficient case management, workflow tracking, detailed documentation, and proactive customer communication. Conduct account reviews, verify payments, and resolve disputes while ensuring strict compliance with internal security and regulatory standards. Collaborate with global stakeholders to optimize operational processes and enhance overall customer experience. Led Knowledge Transfer (KT) in Sweden to migrate the Cash App process to the India delivery center. Support process transition by creating comprehensive Standard Operating Procedures (SOPs) and delivering knowledge-sharing sessions. Drive continuous process improvements by identifying operational gaps and recommending workflow enhancements.
Adecco
May 20241 yr 3 mosJul 2025

Bengaluru, Karnataka, India

GENPACT
Jan 20213 yrs 5 mosMay 2024

India

Jan 20213 yrs 5 mosMay 2024

Led collection operations to minimize delinquency and improve cash flow. Developed and implemented collection strategies and negotiated repayment plans. Trained and supervised collections teams and conducted performance reviews. Improved collection performance through process improvements and analytics.
- NowPresent

Conducted account analysis and reconciliation to resolve discrepancies. Handled payment posting, offsetting of credits, collection calls and demand letters. Reviewed collection reports to evaluate outstanding balances and collection status.

Esha’s AI Stack

claude
claude
gemini
gemini

Education

bangalore university

Bachelor of Commerce, Business/Commerce, General

bangalore university

20043 yrs2007
cbse

10th, ENGLISH LANGUAGE AND LITERATURE/LETTERS

cbse

Join Esha and 10k+ other professionals on

Tal Boss

Tal is the app where bosses meet engineers & builders directly, without middlemen

Download Tal Boss

Esha Singh on Tal

Headline

Accounts Receivable | Order-to-Cash | Collections Specialist | Open to Contract, Freelance & Full-time Opportunities.

About

With 17 years of comprehensive experience in finance and accounts receivable, I specialize in collections, dispute management, credit management, and people leadership. Throughout my career, I’ve successfully managed large portfolios, optimized credit control processes, and led teams to exceed performance goals. My expertise includes leveraging financial software like SAP, Oracle, and Salesforce to streamline operations and resolve discrepancies efficiently. I am passionate about driving process improvements and delivering strategic insights to support organizational goals. I am currently seeking new opportunities in Bangalore, Hyderabad, Mumbai,Pune, Dubai and I am available for immediate joining. Feel free to reach out to me at eshasingh2531986@gmail.com or call me at +91 8197482588. Let’s connect and explore how I can contribute to your organization!

Location

Bengaluru

AI stack

claude

gemini

Work experience

Individual Contributor at Sinch India, Mar 2026 - Present · 7 mos, Manage end-to-end customer support operations for the Cash App process, addressing payment investigations and account issues using AR App, CCDS, PayPal, and Salesforce. Utilize Salesforce for efficient case management, workflow tracking, detailed documentation, and proactive customer communication. Conduct account reviews, verify payments, and resolve disputes while ensuring strict compliance with internal security and regulatory standards. Collaborate with global stakeholders to optimize operational processes and enhance overall customer experience. Led Knowledge Transfer (KT) in Sweden to migrate the Cash App process to the India delivery center. Support process transition by creating comprehensive Standard Operating Procedures (SOPs) and delivering knowledge-sharing sessions. Drive continuous process improvements by identifying operational gaps and recommending workflow enhancements.

Collections Manager at Adecco, May 2024 - Jul 2025 · 1 yr 3 mos, Bengaluru, Karnataka, India

Assistant Manager at GENPACT, Jan 2021 - May 2024 · 3 yrs 5 mos, India

Collections Manager at Addeco India Private Limited, Jan 2021 - May 2024 · 3 yrs 5 mos, Led collection operations to minimize delinquency and improve cash flow. Developed and implemented collection strategies and negotiated repayment plans. Trained and supervised collections teams and conducted performance reviews. Improved collection performance through process improvements and analytics.

Collections Analyst at ORACLE COPORATION, Conducted account analysis and reconciliation to resolve discrepancies. Handled payment posting, offsetting of credits, collection calls and demand letters. Reviewed collection reports to evaluate outstanding balances and collection status.

Education

Bachelor of Commerce, Business/Commerce, General, bangalore university

10th, ENGLISH LANGUAGE AND LITERATURE/LETTERS, cbse