Headline

Strategist | Leader | DEI Ally | Women in Leadership visionary | Operations | COBIT 5 | ITIL intermediate | Six Sigma - Green Belt | Future Ready

About

Motivated, Ambitious and all the woman power endorsed into One Individual. Seasoned Leader with Expertise in Operations and Stakeholder, Inventory and Vendor Management. With a diverse background in people management, my extensive experience has equipped me with the skills to effectively manage complex projects, optimize organizational processes, and mitigate risks. I am passionate about fostering a culture of continuous improvement and innovation, committed to people leadership, helping individuals grow in their careers, and dedicated to successful project execution.

Location

Bengaluru

AI stack

github copilot

lovable

openai

perplexity

claudecode

githubcopilot

Work experience

Manager II, APAC Premium Support at LinkedIn, Apr 2022 - Present · 4 yrs 6 mos, Bengaluru, Across Bengaluru and Singapore - Spearheaded enablement of Premium Business Suite, enhancing service delivery capabilities. Drove improvements in service quality through interim coaching processes and case quality assessments. Designed Blueprint Competency and Coaching templates, ensuring consistent feedback for skill development. Led action planning for Employee Voice Survey to enhance team engagement and sentiment. Championed innovative rewards and recognition programs, embedding equity in acknowledgment processes. Played a key role in Customer Innovation Accelerator initiatives, fostering ideation and process automation. Advocated for internal knowledge centralization, ensuring accessible AI-friendly resources for global teams. Contributed to HERStory and DIBs initiatives, promoting women’s leadership and inclusive hiring practices.

Manager, LinkedIn Member Success at LinkedIn, Nov 2018 - Present · 7 yrs 11 mos, Bengaluru Area, India, • Developed strategic plans to enhance operational efficiency and optimize resource allocation across Member Support teams. • Facilitated team meetings to align project goals, fostering collaboration and engagement during critical phases. • Championed rewards and recognition programs, significantly boosting team morale and performance metrics.

First Line Operations Manager at IBM India Private Limited, Jun 2016 - Oct 2018 · 2 yrs 5 mos, India, • Managed a high-performing team of 100-110 FTEs, ensuring operational excellence and efficiency. • Fostered strong client relationships through effective communication and management practices. • Analyzed SLA performance, generating actionable reports to drive continuous improvement initiatives. • Developed dashboards and scorecards for performance reviews, enhancing team accountability and metrics.

Subject Matter Expert at IBM India Private Limited, Aug 2014 - May 2016 · 1 yr 10 mos, Bengaluru, • Drove process knowledge ownership within the team, enhancing overall performance and quality. • Monitored key metrics and reported trends, leading to improved decision-making and operational efficiency. • Conducted call monitoring and provided coaching, resulting in a measurable increase in agent performance. • Collaborated with transitions and training teams to streamline processes and improve service delivery.

End To End Incident Manager at IBM India Private Limited, Jan 2014 - Jul 2014 · 7 mos, Bengaluru, • Ensured compliance with P1, P2, and P3 SLAs for timely ticket resolution, enhancing service reliability. • Monitored pending tickets and coordinated with resolver teams to provide accurate ETA updates. • Conducted monthly status calls with SDMs and Process Owners to streamline incident management processes. • Achieved zero carry-forward of open tickets daily, significantly improving operational efficiency at IBM.

Education

Master of Business Administration - MBA, Human Resources Management and Services, Indian Institute Of Business Management And Studies

Bachelor of computer Applications, Computer Science, Sri Bhagawan Mahaveer Jain College