Esha Gupta
AI Product Leader | Gen AI and Agentic AI @ BITS | Podcaster | Consumer Insight Strategist | UX Enthusiast
Bengaluru
12+ years of work experience
Apr 20265 mosPresent
Bengaluru, Karnataka, India
1. Leading AI-powered customer engagement and conversational commerce products.
2. Driving AI Voice Agent and chatbot solutions for enterprise workflows.
3.Managing roadmap strategy, workflow automation, and AI-led customer journeys.
Oct 20241 yr 3 mosDec 2025
Hybrid
From entrepreneurs, doctors, and tech innovators to skincare scientists, wellness practitioners, artists, and media & business leaders — each episode dives deep into the personal journeys, professional insights, and future-facing ideas of those who are redefining industries and narratives.
We talk about the real stuff — not just success stories, but the inflection points, mindsets, mistakes, and lessons that reveal how the world is changing — across technology, wellness, beauty, media, culture, health, and business.
Whether it’s decoding AI with a tech founder, discussing skincare with a doctor, understanding the future of content with a media CEO, or exploring ancient practices with a modern healer — this is a space for curious minds who crave both insight and inspiration.
Apr 20213 yrs 11 mosFeb 2025
Product Strategy Lead – Airtel Digital | March 2024 – Feb 2025 | Gurgaon, India
- Leading the AI product charter and platform strategy across Airtel Digital
- Driving strategic collaborations with partners like Google, Intel, Scale, and Nvidia
- Representing the Product org in CXO reviews and industry events, shaping Airtel’s vision in AI and consumer tech
Product Lead – Airtel Payments Bank | May 2021 – March 2024 | Bengaluru & Gurgaon, India
- Spearheaded the development of BBPS-based merchant solutions, improving operational efficiency at scale
- Enabled over 1 Cr+ telecom recharge transactions/month across B2B and B2C platforms
- Scaled high-volume digital services:
▪️ BBPS: 30L+ transactions/month
▪️ IRCTC: 2L/month
▪️ DMRC: 1L/month
▪️ IOCL: 1L/month
User Experience & Design
- Built intuitive user journeys on the Thanks App across travel, insurance, transit, and utilities
- Delivered an 8–10% uplift in user engagement through optimized consumer flows
Cross-Functional Execution
- Partnered with Legal, Risk, Compliance, Business & Data teams for seamless, compliant product launches
- Collaborated with NPCI and RBI to ensure regulatory alignment and audit readiness
Team Leadership
- Led a team of 4 Product Managers, fostering ownership, delivery excellence, and internal growth
- Cultivated a strong product culture of agility, accountability, and user-first thinking
Consumer Insight
- Conducted deep analysis of user behavior, data to uncover friction points and product gaps
- Delivered actionable recommendations that informed marketing campaigns, in-app messaging, and product enhancements, directly contributing to improved adoption and user retention
Sep 20191 yr 8 mosApr 2021
Bengaluru, Karnataka, India
1. Led the Design, Trends and Market Intelligence product at Vorta, an AI driven fast fashion assistant for fashion designers, category and pricing managers.
2. As part of new product development, conducted in-depth research to identify existing problems across the fashion design lifecycle (Design Inspiration & Planning, Design Execution, Design Analytics) and suggested, implemented product solutions to create better user experience and adoption.
3. Developed and launched a market insights and analytics based tool for strategic brands, vendors to enhance seller experience on Myntra. On-boarded 1000+ partners since the launch in Oct 2020.
4. Worked closely with cross functional teams such as Business, UX, Engineering, Operations to gather user requirements, drive new product development, execution and delivery.
Mar 20172 yrs 7 mosSep 2019
Noida Area, India
Product Manager –Languages & New Initiatives, Times Internet
Part of the core Product team of the Languages Business that comprises of leading Hindi publisher, NBT and other vernacular publishers such as Maharashtra Times, Eisamay, Tamil Samyam, Malyalam Samyam, Telugu Samyam, IAG and Vijay Karnataka.
In addition to the above, also responsible for new business initiatives under the Indic business.
Key Responsibilities:
1. Complete product ownership of features with a focus on user growth, retention and user experience.
2. Defined the overall product roadmap to accommodate business requirements and user insights. .
3. Identifying revenue opportunities for the business along with content partnerships & alliances.
4. Follow the entire product life-cycle from product conceptualization, wire-framing to new product development and launch.
5.Interface with cross functional teams to get things done across Indic properties.
Worked across platforms – Desktop, Mweb and Mobile Apps.
All efforts put in the span of 1.5 years have helped NBT achieve a leading position in the market, with 65.4 Mn+ UVs.
Times Internet’s Indic Language Business is the largest in India as per Comscore Multiplatform Sep’18.
Aug 20168 mosMar 2017
Noida, Uttar Pradesh, India
Part of the core product team at Gadgetsnow.com, a tech news vertical of Timesofindia.com
Key Responsibilities:
1. Defined the overall product roadmap to accommodate business requirements and user insights.
2.Interfaced with cross functional teams during user analysis and requirement gathering.
3. Helped the business team in identifying market opportunities and revenue streams.
4. Worked aggressively with the SEO team to improve the overall search ranking to enhance content discovery.
5.Partnered with analytics teams to validate key findings with data and measured impact on overall business growth
6. Defined the Media plan for the business to open discussion for partnerships and alliances.
7. Incorporated a strong UX practice in the system for smooth functioning of product in alignment with business objective and better user experience across web, mobile.
Awarded the ‘Achiever of Credible Excellence’ in March 2017 for the successful launch of the site.
GadgetNow was ranked the 1st Tech News site in India in terms of user engagement. (Source: Comscore, Feb 2017)
May 20142 yrs 4 mosAug 2016
Noida Area, India
Times Global Partners helps global digital publishers grow their business in India.
The portfolio includes companies like The Huffington Post, Business Insider, Advertising Age, Askmen, IGN, Gizmodo, Lifehacker, Techradar, etc.
Most of the partners have grown 4-6X since the launch of the partnership.
Key responsibilities:
1.Complete ownership of all products in the portfolio.
2. Interacted with different international teams to define the overall content & product strategy.
3. Responsible for driving growth on Desktop & Mobile.
4. Worked closely with Sales team for client pitches, product monetization through branded and native content.
5. Contributed to the editorial strategy with the Indian editors for different sites.
6. Defined and monitored annual marketing & advertising budgets for all sites.
7. Managed a team of designers, social media editors and developers and product operations executive along with freelancers who contributed on different sites.
8. Worked closely with Columbia team, an in house ad-tech product that provides seamless native advertising & publishing capabilities.
9. Worked closely with Legal team to ensure smooth content partnerships and adherence to web policies
Esha’s AI Stack
Education
Master of Business Administration - MBA, Communications Management & Entrepreneurship
MICA | The School of Ideas
Generative AI and Agentic AI
BITSoM - BITS School of Management
20251 yr2026
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