Headline

Associate Manager Ops@TechM (Client Site)| TTT, TSA, Sheroes & PMP Certified | Andragogy Expert | Trust & Safety | Gaming | Gen AI | E-Commerce | Ex: Ienergiser | Ex: Hotelier (JW Marriott & Radisson Blu)|

About

Highly motivated and experienced training professional with 7+ years of experience in delivering impactful training programs. Proven track record of success in process training, team handling, and international client management. Skilled in instructional design, training needs analysis and evaluation. Key Domains: - Gen AI - Gaming - Trust & Safety - Customer Service - E-commerce - Content Development Expertise: - Training needs analysis and design - Instructional design and delivery - Team handling and management - Public speaking and facilitation - Coaching and mentoring - E-learning module development - GenAI and AI-powered learning - Content moderation and trust & safety Achievements: - Proven success in policy/process training and methodologies - Consistently delivered high-impact training programs for international clients - Developed and implemented effective training strategies to enhance employee performance. Excited to leverage my skills and experience in a dynamic and challenging environment. Let's connect and explore opportunities to elevate learning, performance, and innovation!

Location

Delhi

Work experience

Associate Operations Manager at Tech Mahindra, Dec 2025 - Present · 8 mos, India

Project Lead at Tech Mahindra, Dec 2024 - Dec 2025 · 1 yr 1 mo

Senior Corporate Trainer at Tech Mahindra, Sep 2022 - Dec 2024 · 2 yrs 4 mos, Noida, Uttar Pradesh, India, Overseas training programs that include virtual training & group sessions. • Training new hire, team Leads from cross vendors. • Determine training needs and requirements for associates and the project by connecting with internal & external takeholders • Reviewing existing training materials to determine appropriateness and relevance • Creating training material on LMS • Schedule training sessions and manage trainee performance to ensure optimal delivery of Trainings • Monitor training programs and to ensure that they are effective and up-to-date and making updates, as necessary • Working with managers to address learning issues, instruction problems, or new educational needs regarding specific employees

L&D Trainer at iEnergizer, Jul 2020 - Oct 2022 · 2 yrs 4 mos, Noida, Uttar Pradesh, India, • Responsible for new hire training, onboarding process, OJT handling for smooth transition to operations. • Conducted TNA/TNI whenever required. • Creating & maintaining Training Registers & Scorecards for induction batches. • Updating attendance and reviewing scheduled sessions when required. Maintaining SLA for assigned line of business. • Conducting back to work sessions & Policy refresher for moderators & support staff. • Providing support and resolving queries related to content moderation. • Delivering error feedbacks to team members. • Sharing daily attendance with WFM team. • Sharing hourly productivity data with ops team. • Handling team in the absence of Team Leader. • Closing error feedbacks for moderators

Guest Relations Executive at JW Marriott Aerocity, Aug 2019 - Aug 2020 · 1 yr 1 mo

Front Office Associate at Radisson Blu Hotel New Delhi Paschim Vihar, Oct 2018 - Feb 2019 · 5 mos

Education

Hospitality operations, Hospitality operations, World class skill centre

Bachelor's degree, Hotel management, CHANDIGARH UNIVERSITY