Headline

Assistant Manager

About

• Managed end-to-end inward payment reconciliation across multiple banking channels including UPI, IMPS, BBPS, Net Banking, and card payment platforms, ensuring accurate settlement and timely identification of discrepancies. • Performed daily reconciliation of high-volume transactions by coordinating with various internal systems and banking portals such as CBS, VisionPlus, CRM, and other payment interfaces, maintaining operational accuracy and financial integrity. • Handled offer validation and merchant settlement processes for strategic partners by analyzing transaction data received from merchants and validating eligibility criteria using advanced Excel formulas and structured validation frameworks. • Collaborated with product, marketing, and finance teams to verify promotional campaign data, calculate bank and merchant share, and ensure correct settlement for partner offers and customer cashback programs. • Built and maintained operational dashboards and MIS reports to track transaction volumes, reconciliation gaps, settlement timelines, and campaign performance, helping management take data-driven decisions. • Actively resolved transaction mismatches, settlement delays, and data discrepancies by coordinating with internal departments and merchant partners, ensuring smooth operational workflows. • Contributed to documentation and SOP creation for payment reconciliation and offer validation processes, improving team knowledge sharing and ensuring process consistency across operations. • Played a key role in optimizing operational workflows, helping the team manage increasing transaction volumes while maintaining strong accuracy and compliance standards. Core Skills • Payment Reconciliation • Banking & Credit Card Operations • Merchant Offer Validation • Transaction Monitoring • Advanced Excel & Data Handling • MIS Reporting & Dashboards • Process Improvement & SOP Documentation • Cross-Functional Coordination • Operational Risk & Discrepancy Resolution

Location

Jaipur

Work experience

Assistant Manager at AU SMALL FINANCE BANK, Jul 2023 - Present · 3 yrs, Jaipur, Rajasthan, India

Team Coach at FIS, Nov 2021 - Jul 2023 · 1 yr 9 mos, Remote

Associate at FIS, Aug 2019 - Oct 2021 · 2 yrs 3 mos, Gurugram, Haryana, India

Education

Master of Business Administration - MBA, Human Resources Management, IIS (Deemed to be) University- Formerly ICG

Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General, IIS (Deemed to be) University- Formerly ICG