Er. Shaligram Jha profile photo 1 on Tal

Er. Shaligram Jha

Senior IT Engineer at TTEC India | EX-Wiprorite

Mumbai

7+ years of work experience

TTEC Digital
Oct 20223 yrs 8 mosPresent

Mumbai, Maharashtra, India

 Project handling of all IT related things. Handling & maintaining of all networking devices.  We have access of switches to change the VLAN.  Taking ownership of customer issues reported and seeing problems through to resolution.  Addressing user tickets regarding Hardware, Software and Networking.  Conduct remote troubleshooting.  Respond to Remedy incident and change tasks, customer phone calls, emails and requests for all IT services.  Do the ready Laptop and Desktop for the end user with all configurations.  Handling Networking devices with the help of network manager.  Guide users with simple, step by step instructions.  Test alternative pathways until you resolve an issue.  Customize desktop applications to meet user needs.  Follow up with clients to ensure their systems are functional.  Reports customer feedback and potential product requests.  Help create technical documentation and manuals.  Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Updating System with latest service packs. Installation and Troubleshooting software on different types of Laptops. Installation and Troubleshooting of Network and local print devices. Installing and Troubleshooting Hardware on different types of Laptops and Desktops. Sound knowledge of LAN and Domain based Network & support of Operating System ( windows 7, win8, 8.1, win10).
TTEC INDIA CUSTOMER SOL. PVT. LTD.
Oct 20223 yrs 8 mosPresent

Project handling of all IT related things. Handling and Maintaining of all networking devices with the help of network manager. We have access of switches to change VLAN. Maintained detailed documentation of support activities and updated network configurations. Assisted in troubleshooting and resolving network connectivity issues, including working with switches and routers. knowledge of Symantec Anti-virus installation and troubleshoot virus related issues. Taking ownership of customer issues reported and seeing problems through to resolution. Addressing user tickets regarding Hardware, Software and Networking. Conduct remote troubleshooting. Respond to remedy incident and change tasks, customer phone calls, emails and requests for all IT services. Installed and configured desktops, laptops, printers, and other peripheral devices.Printer installation and troubleshooting. Guide users with simple, step by step instructions. Test alternative pathways until you resolve an issue. Customize desktop applications to meet user needs. Follow up with clients to ensure their systems are functional. Reports customer feedback and potential product requests. Help create technical documentation and manuals. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Installing and Maintaining Troubleshoot desktop errors and provide support and maintenance for the end-user desktop experience including Hardware and Software. Contacting clients to find out the nature of the problem and Troubleshooting networking and connection issues. Installing and maintaining Hardware and computer peripherals and upgrading operating systems and computer software.
Wipro Limited
Jun 20211 yr 5 mosOct 2022

Mumbai, Maharashtra, India

 Addressing user tickets regarding hardware, software and networking.  Respond to Remedy incident and change tasks, customer phone calls, emails and requests for all IT services.  Maintain the Laptop, Desktop and its application related issues.  Troubleshoot desktop errors and provide support and maintenance for the end-user desktop experience including hardware and software.  Conduct remote troubleshooting.  Responding to client support requests.  Contacting clients to find out the nature of the problem.  Installing and maintaining hardware and computer peripherals.  Installing and upgrading operating systems and computer software.  Troubleshooting networking and connection issues.  Advising on software or hardware upgrades.  Installing applications and computer peripherals & troubleshooting.
Infotrain technologiese
Jan 20201 yr 3 mosMar 2021

Mumbai, Maharashtra, India

 Assembling, dissembling old and new desktop PC.  Repaired and/or replaced computer hardware.  Install hardware and peripheral components like disk drives, printers, keyboards, and monitors.  Troubleshooting of hardware devices.  Installation OS and troubleshooting in windows.  Printer installation and troubleshooting.  Third party software & MS Office installation.  Maintain Lab Assets Inventory details. Sound knowledge of Operating System ( windows 7, win 8, 8.1, win 10).
Vodafone Idea Limited
Jun 201810 mosMar 2019

Mumbai Area, India

 Keep Daily Record maintain of all the document.  Handling mail and offering administrative advice when needed.  Operating Computer and Internet, receiving and replying emails.  Administrative support for all data entry on daily basis with MS Excel.  Data Management, storing and verification of documentation is data Management.

Education

Master of Networking Administration-MNA, Information Technology-IT Operation

Jetking Institute Mumbai

20192 yrs2021

B.Tech, Electronics and Communication Engineering

Bhagwant University, Ajmer

20114 yrs2015

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Headline

Senior IT Engineer at TTEC India | EX-Wiprorite

About

Completed B.Tech (ECE). I have 6+ years of experience in IT field. looking for the role of Network engineer Jobs. Basic knowledge of networking Routing and switching, LAN, WAN, VLAN, all networking protocols. Knowledge of Router, Switches, ip classes. Active Directory users and group policy management. Experience in installing, configuring and Troubleshooting OS (win 8 , win 10, windows server 2012, 2012R2, 2016, 2019). Troubleshooting and installing software on different types of software. Knowledge of ms-outlook and related problems. Installation and Troubleshooting of Network and Local printers. User password reset from software.

Location

Mumbai

Work experience

Senior IT Engineer at TTEC Digital, Oct 2022 - Present · 3 yrs 8 mos, Mumbai, Maharashtra, India,  Project handling of all IT related things. Handling & maintaining of all networking devices.  We have access of switches to change the VLAN.  Taking ownership of customer issues reported and seeing problems through to resolution.  Addressing user tickets regarding Hardware, Software and Networking.  Conduct remote troubleshooting.  Respond to Remedy incident and change tasks, customer phone calls, emails and requests for all IT services.  Do the ready Laptop and Desktop for the end user with all configurations.  Handling Networking devices with the help of network manager.  Guide users with simple, step by step instructions.  Test alternative pathways until you resolve an issue.  Customize desktop applications to meet user needs.  Follow up with clients to ensure their systems are functional.  Reports customer feedback and potential product requests.  Help create technical documentation and manuals.  Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Updating System with latest service packs. Installation and Troubleshooting software on different types of Laptops. Installation and Troubleshooting of Network and local print devices. Installing and Troubleshooting Hardware on different types of Laptops and Desktops. Sound knowledge of LAN and Domain based Network & support of Operating System ( windows 7, win8, 8.1, win10).

Desktop Support Engineer at TTEC INDIA CUSTOMER SOL. PVT. LTD., Oct 2022 - Present · 3 yrs 8 mos, Project handling of all IT related things. Handling and Maintaining of all networking devices with the help of network manager. We have access of switches to change VLAN. Maintained detailed documentation of support activities and updated network configurations. Assisted in troubleshooting and resolving network connectivity issues, including working with switches and routers. knowledge of Symantec Anti-virus installation and troubleshoot virus related issues. Taking ownership of customer issues reported and seeing problems through to resolution. Addressing user tickets regarding Hardware, Software and Networking. Conduct remote troubleshooting. Respond to remedy incident and change tasks, customer phone calls, emails and requests for all IT services. Installed and configured desktops, laptops, printers, and other peripheral devices.Printer installation and troubleshooting. Guide users with simple, step by step instructions. Test alternative pathways until you resolve an issue. Customize desktop applications to meet user needs. Follow up with clients to ensure their systems are functional. Reports customer feedback and potential product requests. Help create technical documentation and manuals. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams. Installing and Maintaining Troubleshoot desktop errors and provide support and maintenance for the end-user desktop experience including Hardware and Software. Contacting clients to find out the nature of the problem and Troubleshooting networking and connection issues. Installing and maintaining Hardware and computer peripherals and upgrading operating systems and computer software.

Desktop Support Engineer L2 at Wipro Limited, Jun 2021 - Oct 2022 · 1 yr 5 mos, Mumbai, Maharashtra, India,  Addressing user tickets regarding hardware, software and networking.  Respond to Remedy incident and change tasks, customer phone calls, emails and requests for all IT services.  Maintain the Laptop, Desktop and its application related issues.  Troubleshoot desktop errors and provide support and maintenance for the end-user desktop experience including hardware and software.  Conduct remote troubleshooting.  Responding to client support requests.  Contacting clients to find out the nature of the problem.  Installing and maintaining hardware and computer peripherals.  Installing and upgrading operating systems and computer software.  Troubleshooting networking and connection issues.  Advising on software or hardware upgrades.  Installing applications and computer peripherals & troubleshooting.

Desktop Support Engineer at Infotrain technologiese, Jan 2020 - Mar 2021 · 1 yr 3 mos, Mumbai, Maharashtra, India,  Assembling, dissembling old and new desktop PC.  Repaired and/or replaced computer hardware.  Install hardware and peripheral components like disk drives, printers, keyboards, and monitors.  Troubleshooting of hardware devices.  Installation OS and troubleshooting in windows.  Printer installation and troubleshooting.  Third party software & MS Office installation.  Maintain Lab Assets Inventory details. Sound knowledge of Operating System ( windows 7, win 8, 8.1, win 10).

IT Executive at Vodafone Idea Limited, Jun 2018 - Mar 2019 · 10 mos, Mumbai Area, India,  Keep Daily Record maintain of all the document.  Handling mail and offering administrative advice when needed.  Operating Computer and Internet, receiving and replying emails.  Administrative support for all data entry on daily basis with MS Excel.  Data Management, storing and verification of documentation is data Management.

Education

Master of Networking Administration-MNA, Information Technology-IT Operation, Jetking Institute Mumbai

B.Tech, Electronics and Communication Engineering, Bhagwant University, Ajmer