ServiceNow Developer | Strategic Portfolio Management (SPM) | Application Portfolio Management (APM) | CMDB | ITSM Infosys Ltd., Pune, Maharashtra

Pune, Maharashtra, India

Pune, Maharashtra, India

Mysore, Karnataka, India

Bachelor of Technology - BTech, Mechanical Engineering
Sagar Group (SIRT Bhopal) | Sagar Group of Institutions
Higher Secondary, Mathematics and Science
New Aradhana Convent H. S. School Parasia
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ServiceNow Developer with 3.5+ years of experience in Strategic Portfolio Management (SPM), Application Portfolio Management (APM), IT Service Management (ITSM), and CMDB Data Governance. Experienced in designing and implementing ServiceNow solutions, workflow automation, platform customization, and data quality initiatives. Worked on SPM and APM implementations, CMDB governance programs, application mapping, and process automation to improve operational efficiency and service delivery. ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist – ITSM (CIS-ITSM).
India
Senior Systems Engineer at Infosys, Jan 2025 - Present · 1 yr 6 mos, Pune, Maharashtra, India, SPM Implementation - Reduced approval cycle time by 35% - Improved stakeholder communication by 50% - Automated workflows using ServiceNow SPM - Reduced orphan records from 52% to 6% - Coordinated with 120+ teams in order to maintain CMDB data integrity.
Systems Engineer at Infosys, Jul 2023 - Dec 2024 · 1 yr 6 mos, Pune, Maharashtra, India, - Supported APM and CMDB governance initiatives. - Managed CMDB onboarding for Business Applications and Capabilities. - Improved application traceability through CSDM-aligned CI relationships. - Reduced orphan records from 52% to 6% through cross-team coordination. - Automated CI lifecycle processes to improve operational efficiency. - Recommended platform enhancements for better application mapping and data visibility.
Systems Engineer Trainee at Infosys, Dec 2022 - Jun 2023 · 7 mos, Mysore, Karnataka, India
Bachelor of Technology - BTech, Mechanical Engineering, Sagar Group (SIRT Bhopal) | Sagar Group of Institutions
Higher Secondary, Mathematics and Science, New Aradhana Convent H. S. School Parasia