Ekta Yadav profile photo 1 on Tal

Ekta Yadav

SR. Customer Support Executive ( BDM)

Sullurpeta

17+ years of work experience

Vital Paper Products Private Limited
Dec 20223 yrs 7 mosPresent

Tada, Andhra Pradesh, India

Mexus Education Pvt.Ltd
Apr 201211 yrs 2 mosMay 2023

Haryana

Handling team of 22 people through them providing excellent Customer service for interim requirements of clients Maintaining excellent Service quality at the point of enquiry and follow up. Acts as Single point-of-contact for Customers for best service throughout the contract period from Agreement sign up to next 5years of service. Creating strategies for good service & collecting payments. Create and maintain up-to-date script to be used when answering phone calls and delivering message alerts. Dealing Face to Face Service oriented issues and solving in stipulated time. Giving options and solutions to the customers to pay the pending amount timely. Conduct training sessions in the schools as and when required; ensuring higher level absorption of the program by teachers and school. Support sales by pre-sales demo; giving presentation to the customers of the services provided by the company. Ensuring timely collections from the customers and ensuring that there are no outstanding beyond the credit limits. Training my team members on new product launch communication and process. To train the technical team and trainers to address client specific needs- Content Development as per the school requirements by developing PPt’s and using the resources from repository. Maintain & building relationships & close sales opportunities with new as well as existing customers.
Mexus Education Pvt Ltd
20131 yr2014

Educomp Solutions Ltd
Jun 201110 mosMar 2012

Yamunanagar Area , India

Client Service and Training Customer service was my core job, assisting the customers in all types of queries over the phone and also meeting them face to face if required Collecting & organizing managerial Information from different schools and maintaining a record. Preparing monthly maintenance tracking report Collecting feedback from School HM’s Reporting overall to higher authorities
Educomp Solutions Ltd
Mar 20092 yrs 3 mosMay 2011

Client Service and Training Customer service was my core job, assisting the customers in all types of queries over the phone and also meeting them face to face if required Collecting & organizing managerial Information from different schools and maintaining a record. Preparing monthly maintenance tracking report Collecting feedback from School HM’s Reporting overall to higher authorities

Education

Vinayaka Mission's Research Foundation - University

B.C.A, Computer Science

Vinayaka Mission's Research Foundation - University

20102 yrs2012

12th, Commerce

S.D Model,School Yamuna nagar

20004 yrs2004

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Headline

SR. Customer Support Executive ( BDM)

About

A dynamic professional with over 14 years of rich & extensive experience in managing operations with key focus on top line profitability while ensuring optimal utilization of resources in Education & Insurance Sector.

Location

Sullurpeta

Work experience

Sr. Customer Support Executive at Vital Paper Products Private Limited, Dec 2022 - Present · 3 yrs 7 mos, Tada, Andhra Pradesh, India

Territory Manager at Mexus Education Pvt.Ltd, Apr 2012 - May 2023 · 11 yrs 2 mos, Haryana, Handling team of 22 people through them providing excellent Customer service for interim requirements of clients Maintaining excellent Service quality at the point of enquiry and follow up. Acts as Single point-of-contact for Customers for best service throughout the contract period from Agreement sign up to next 5years of service. Creating strategies for good service & collecting payments. Create and maintain up-to-date script to be used when answering phone calls and delivering message alerts. Dealing Face to Face Service oriented issues and solving in stipulated time. Giving options and solutions to the customers to pay the pending amount timely. Conduct training sessions in the schools as and when required; ensuring higher level absorption of the program by teachers and school. Support sales by pre-sales demo; giving presentation to the customers of the services provided by the company. Ensuring timely collections from the customers and ensuring that there are no outstanding beyond the credit limits. Training my team members on new product launch communication and process. To train the technical team and trainers to address client specific needs- Content Development as per the school requirements by developing PPt’s and using the resources from repository. Maintain & building relationships & close sales opportunities with new as well as existing customers.

hi congrats at Mexus Education Pvt Ltd, 2013 - 2014 · 1 yr

Assistant Manager at Educomp Solutions Ltd, Jun 2011 - Mar 2012 · 10 mos, Yamunanagar Area , India, Client Service and Training Customer service was my core job, assisting the customers in all types of queries over the phone and also meeting them face to face if required Collecting & organizing managerial Information from different schools and maintaining a record. Preparing monthly maintenance tracking report Collecting feedback from School HM’s Reporting overall to higher authorities

Smart Class Cordinator at Educomp Solutions Ltd, Mar 2009 - May 2011 · 2 yrs 3 mos, Client Service and Training Customer service was my core job, assisting the customers in all types of queries over the phone and also meeting them face to face if required Collecting & organizing managerial Information from different schools and maintaining a record. Preparing monthly maintenance tracking report Collecting feedback from School HM’s Reporting overall to higher authorities

Education

B.C.A, Computer Science, Vinayaka Mission's Research Foundation - University

12th, Commerce, S.D Model,School Yamuna nagar

Ekta Yadav - Sr. Customer Support Executive in Sullurpeta | Tal