Headline

Customer Support Executive | Skilled in Client Handling & Issue Resolution | | Strong Communication & Problem-Solving Skills

About

-I am a dedicated and enthusiastic individual with a strong desire to excel in challenging environments. My professional journey has been driven by a passion for learning and a commitment to contributing effectively to the success of the organizations I am associated with. Seeking new opportunities where I can leverage my skills and continue to grow both personally and professionally is what motivates me. -I pursued my Bachelor of Vocation (B.Voc) in Banking and Finance from National Post Graduate College, Lucknow, Uttar Pradesh, graduating with a commendable score of 76% in the year 2023. Prior to this, I completed my higher secondary education at Kendriya Vidyalaya Aliganj, Lucknow, Uttar Pradesh, securing 75% in Class XII in 2020 and 70% in Class X in 2018. -I possess a strong foundation in computer skills, including proficiency in MS Excel, MS Word, basic PowerPoint presentations, and a basic understanding of Tally. Additionally, I continually seek to enhance my technical competencies to stay updated with the latest industry trends. -I hold certificates in Project Management Essentials and Lean Six Sigma White Belt, both organized by the Management And Strategy Institute, showcasing my commitment to professional development and process optimization. I successfully completed the Youth Employment Program organized by Tata Consultancy Services (TCS), which provided valuable insights into industry best practices and career readiness. I participated in a workshop on Financial Inclusion organized by F.I.D.D. and the Reserve Bank of India (RBI), where I gained valuable knowledge about inclusive financial practices and policies. During my academic journey, I actively participated in internships and extracurricular activities to gain practical experience and develop essential skills. I completed a three-month internship under a CA firm, Harsh Mehrotra & Associates, where I gained insights into accounting practices and financial management. Additionally, I have organized and managed various cultural programs, including dance and singing competitions, demonstrating my leadership and organizational abilities. As a Cultural Captain in school, I successfully coordinated inter-house competitions, fostering teamwork and collaboration among peers.

Location

Lucknow

Work experience

Customer Service Representative at Woodrock Infotech Private Limited, Mar 2025 - Present · 1 yr 4 mos, Lucknow, Uttar Pradesh, India

BDA at InfoBay.AI (formerly EduGorilla), Mar 2024 - Jun 2024 · 4 mos, Lucknow, Uttar Pradesh, India

Education

Class X, kendriya vidyalaya

Class XII, kendriya vidyalaya