Headline

P2P & O2C Operations Team Lead | Procurement & Billing Specialist | Vendor Management | SAP, NetSuite, ConnectWise, Ariba | Ex-Accenture

About

Operations Team Lead and Procurement Specialist with over 13 years of cross-functional experience driving operational efficiency, cost optimisation, and process compliance across Procure-to-Pay (P2P) and Order-to-Cash (O2C) lifecycles within enterprise shared services. I specialise in structuring robust procurement operations, negotiating vendor contracts, managing purchase order (PO) lifecycles, and optimising global billing workflows. Throughout my career across organisations including Accenture, Iron Mountain, Finastra, and Sumeru Software, I have consistently focused on eliminating process errors, enforcing strict SLA compliance, and driving cross-functional team performance. Core Process Expertise: • Procure-to-Pay (P2P): Vendor Contract Negotiations, Purchase Order (PO) Management, Supplier Performance Tracking, Procurement Budget Monitoring, Cost Variance Analysis. • Order-to-Cash (O2C): Sales Quote Processing, Billing Operations, Customer Account Reconciliation, Payment Tracking, Proactive Collections, Credit Validation. • Operations & Leadership: Managing Cross-Functional Teams (5+ FTEs), SLA/KPI Governance, Audit Coordination, Process SOP Documentation, Onboarding & Training. • Systems & Tools: SAP, Oracle, Ariba, NetSuite, ConnectWise, Salesforce, Power BI. Key Career Impact Highlights: • Achieved a 5% material cost reduction through strategic vendor contract negotiations. • Reduced customer billing errors by 15% by implementing account reconciliation controls. • Improved on-time payment collections by 15% via 24-hour invoice generation protocols. • Led and mentored a 5-member cross-functional team across purchasing and billing operations. Open to connecting with Talent Acquisition Leaders, Operations Directors, and Shared Services Heads hiring for P2P, O2C, and Procurement Leadership roles across Bangalore, Chennai, and Trichy.

Location

Greater Bengaluru Area

AI stack

claude code

claude

gemini

Canva Magic Studio

ChatGPT

Work experience

Operational Specialist at OctoRudra HR LLP, Jul 2026 - Present · 5 mos, Bengaluru, Karnataka, India

Purchase Specialist at Biz Hampers, Feb 2024 - Present · 2 yrs 10 mos, 1. Negotiated vendor contracts and price quotations, achieving a 5% reduction in material costs while maintaining quality and delivery standards. 1. Managed the end-to-end PO lifecycle — requisition approval through delivery confirmation — with zero compliance breaches. 1. Built a vendor performance tracking system enabling data-driven supplier evaluations and faster issue resolution. 1. Monitored purchasing budgets and eliminated avoidable spend, improving cost efficiency quarter-on-quarter. 1. Produced regular reports on procurement status, vendor KPIs, and cost variance for senior stakeholder review.

Purchase / Billing Lead at Sumeru Inc, Jan 2022 - Present · 4 yrs 11 mos, Bangalore Urban, Karnataka, India,  Manage a successful team to provide top notch support for Managed Services Customers.  Strong background working with tools like ConnectWise, Kaseya, CrowdStrike and Cisco.  Analyzed and validated quotes for IT hardware and accessories from Dell, Lenovo, and Apple, and executed order placements based on client specifications while ensuring timely delivery through effective tracking.  Review daily priorities and take appropriate action to ensure results are achieved.  Experienced and conversant in-Service Level Agreements and Operational Schedules.  Performed audits of domain registrations and renewal schedules using ConnectWise, coordinating with clients to obtain necessary approvals.  Effective regular interactions with the clients and knowing their requirements and resolve the issues and add value.  Coordinating tasks, escalations and communication with other departments and vendors.  Analyzing metrics using KPIs and stats for how well the system is performing.  Listening to feedbacks from the Onsite team and clients to make modifications to procedures.  Monitored networks using the Cisco Meraki Dashboard, directed Cisco device installations (firewalls, switches, wireless access points), and managed licensing and issue resolution with Cisco support; administered RMA process and facilitated device replacements from vendors.  Reviewed and validated Sales Orders (SO) and invoices in ConnectWise to ensure accuracy and timely processing.  Conducted quarterly audits of domains, ISP services, and licenses (Microsoft and Adobe) in ConnectWise, providing updates to the leadership team.  Managed Cisco device license tracking & renewals to ensure continuous service coverage.

Purchasing Coordinator at Sumeru Software Solutions Pvt Ltd, Jan 2022 - Oct 2023 · 1 yr 10 mos, 1. Led and mentored a 5-member cross-functional team across purchasing, order management, and billing — maintaining SLA compliance throughout. 1. Reconciled invoices and maintained financial records in ConnectWise, ensuring audit-ready AP documentation. 1. Analyzed inventory data to set optimal reorder points, preventing stockouts and overstock situations. 1. Liaised between suppliers and internal teams to resolve specification discrepancies, reducing order errors significantly.

Senior Financial Accountant at Finastra, Aug 2021 - Jan 2022 · 6 mos, Bengaluru, Karnataka, India, Created and updated contracts in NetSuite, ensuring accurate entitlement and timely invoicing for services rendered. Ensured regular booking of revenue and timely customer invoicing for services, adhering to billing schedules. Prepared and processed purchase orders and sales orders, including change orders and annual rate increases. Delivered professional service invoices to customers and ensured compliance with Service Level Agreements (SLA) in collaboration with the Project Manager Team. Processed credit and debit adjustments based on purchase orders or agreements. Monitored incidents related to Salesforce & NetSuite to ensure effective resolution.

Education

Bachelor of Commerce, Accounting and Finance, BNM Institute of Technology

BNM PU College, Business/Commerce, General, SVCK High school