---
title: "Eeshita Kakade - Technical writer / User assistance developer in Pune Division | Tal"
description: "Meet Eeshita Kakade, B2B SaaS Technical communicator | User Assistance Developer based in Pune Division."
image: "https://tal.club/meet/eeshita/share-image"
---

# Eeshita Kakade on Tal

## Headline

B2B SaaS Technical communicator \| User Assistance Developer

## Location

Pune Division

## Work experience

Technical writer / User assistance developer at Symtrax, Jan 2025 \- Present · 1 yr 6 mos, Pune District, ➤ Developed complete Online Help \(OLH\) technical documentation from scratch for the Compleo Invoice Platform, an enterprise invoicing software, targeted at end users\. ➤Proficient in industry\-standard documentation tools such as Adobe RoboHelp for creating structured technical documentation and UI\-based help systems\. ➤ Designed interactive documentation elements such as tooltips, feedback pop\-ups, and UI enhancements using JavaScript, HTML, and CSS to improve the usability of online help systems\. ➤ Created technical workflows using Lucid chart and draw\.io and included GIFs & screenshots online\. Help to simplify complex product features and enhance user understanding\. ➤ Developed 10\+ videos using Active Presenter \(a tool similar to Camtasia\), explaining product features and workflows for end users and internal stakeholders\. ➤ Maintained and updated Online Help \(OLH\) and installation guides for the Compleo Hybrid Suite \(12\+ products\), ensuring documentation remained aligned with product updates and software release cycles\. ➤ Collaborated closely with development, QA/testing, support, and design teams as part of the software development lifecycle \(SDLC\) to ensure documentation accuracy and consistency\. ➤ Owned the complete documentation lifecycle as the sole technical writer, including planning, authoring, editing, and review, ensuring OLH documentation stayed aligned with product updates\.

Technical support engg at Clover Infotech, Feb 2024 \- Jun 2024 · 5 mos, Pune, Maharashtra, India, Resolved production issues for Bajaj Allianz Life Insurance

Technical Support Engineer at CRMNEXT, Nov 2022 \- Jan 2024 · 1 yr 3 mos, Resolved production issues for Kotak, HDFC banks Developed purging job for South Indian Bank Participated in DR activity

Technical Support engg trainee at CRMNEXT, Feb 2022 \- Nov 2022 · 10 mos

## Education

Master of Computer Applications \- MCA, Master of Computer application, Pimpri Chinchwad Education Trust'S\. Pimpri Chinchwad College Of Engineering

BBA\(CA\)\-Bachelor of Business Administration in Computer Application, MES Garware College of Commerce \(Autonomous\)

[View the original profile](https://tal.club/meet/eeshita)

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