Eeshita Kakade

4+ years of work experience

Jan 20251 yr 6 mosPresent

Pune District

➤ Developed complete Online Help (OLH) technical documentation from scratch for the Compleo Invoice Platform, an enterprise invoicing software, targeted at end users. ➤Proficient in industry-standard documentation tools such as Adobe RoboHelp for creating structured technical documentation and UI-based help systems. ➤ Designed interactive documentation elements such as tooltips, feedback pop-ups, and UI enhancements using JavaScript, HTML, and CSS to improve the usability of online help systems. ➤ Created technical workflows using Lucid chart and draw.io and included GIFs & screenshots online. Help to simplify complex product features and enhance user understanding. ➤ Developed 10+ videos using Active Presenter (a tool similar to Camtasia), explaining product features and workflows for end users and internal stakeholders. ➤ Maintained and updated Online Help (OLH) and installation guides for the Compleo Hybrid Suite (12+ products), ensuring documentation remained aligned with product updates and software release cycles. ➤ Collaborated closely with development, QA/testing, support, and design teams as part of the software development lifecycle (SDLC) to ensure documentation accuracy and consistency. ➤ Owned the complete documentation lifecycle as the sole technical writer, including planning, authoring, editing, and review, ensuring OLH documentation stayed aligned with product updates.