---
title: "Dwiotima Chakraborty - Inside Sales & Operations Specialist in Bengaluru | Tal"
description: "Meet Dwiotima Chakraborty, Life Sciences Consultant & Business Analyst | MSc Biotechnology | Key Accounts | SQL · Power BI · Python · Tableau | Open to Consulting & Analytics Roles based in Bengaluru."
image: "https://tal.club/meet/dwiotima-chakraborty/share-image"
---

# Dwiotima Chakraborty on Tal

## Headline

Life Sciences Consultant & Business Analyst \| MSc Biotechnology \| Key Accounts \| SQL · Power BI · Python · Tableau \| Open to Consulting & Analytics Roles

## About

Biotechnology professional with an M\.Sc\. in Biotechnology from Kalinga Institute of Industrial Technology and hands\-on experience in key account management, operations, and client engagement\. Recently served as an Inside Sales & Operations Specialist at Simplilearn, where they streamlined workflows, tracked operational metrics, and maintained CRM systems to ensure data accuracy across the client lifecycle\. Proficient in data visualization and tools including Salesforce, SQL, and advanced reporting, they also hold certifications in project management and SQL\. With a strong foundation in biotechnology and a growing focus on analytics, they are motivated to contribute to effective business solutions in the life sciences and healthcare sectors\.

## Location

Bengaluru

## Work experience

Inside Sales & Operations Specialist at Simplilearn, Feb 2025 \- Aug 2025 · 7 mos, Bengaluru, Karnataka, India, • Elicited and documented client onboarding requirements by coordinating with 5\+ internal teams, reducing service delivery turnaround time through streamlined workflow management\. • Designed and maintained weekly and monthly operational performance reports, tracking key metrics such as client conversion rates, onboarding timelines, and service resolution SLAs\. • Managed and updated CRM records \(Salesforce\) for a high\-volume pipeline, ensuring 100% data accuracy across pre\-sales to post\-service delivery lifecycle\. • Identified recurring operational bottlenecks through data analysis of client interaction logs, collaborating with support teams to implement process improvements\. • Acted as a liaison between cross\-functional stakeholders \(operations, support, and sales\), facilitating requirement clarification and issue resolution sessions\.

Inside Sales Specialist at Simplilearn Solutions Pvt Ltd, Feb 2025 \- Aug 2025 · 7 mos, Phase 1 – Sales \(Months 1–2\): Revenue Performance & Client Acquisition • Achieved 176% of revenue target within the first two months, demonstrating strong consultative selling and client engagement skills that directly informed downstream business requirement documentation practices\. • Gathered and synthesised first\-hand client feedback during the sales cycle to identify unmet needs, contributing to early\-stage requirement elicitation and product\-fit gap analysis\. Phase 2 – Operations & Analysis \(Months 3–6\): Business Analysis & Process Improvement • Owned end\-to\-end customer data analysis using Power BI and Excel dashboards, tracking KPIs including conversion rates, onboarding timelines, and SLA resolution metrics presented to senior stakeholders\. • Elicited and documented BRD\-style requirement documents for client onboarding workflows by coordinating with 5\+ internal teams, reducing service delivery turnaround time by \~20% through streamlined As\-Is/To\-Be process mapping\. • Conducted root cause analysis on recurring operational bottlenecks identified from client interaction logs; collaborated with support teams to implement corrective workflows and measurable process improvements\. • Maintained 100% data accuracy across a high\-volume Salesforce CRM pipeline \(500\+ accounts\), enabling reliable variance analysis and leadership forecasting\. • Acted as liaison between cross\-functional stakeholders \(operations, support, and sales\), facilitating requirement clarification sessions and sign\-offs on process changes — equivalent to UAT coordination\. • Performed gap analysis on pre\-sales to post\-delivery lifecycle data to identify service inefficiencies and recommend operational improvements\.

Senior Key Account Executive at Cryoviva Biotech Pvt Ltd\., Aug 2024 \- Mar 2025 · 8 mos, Bengaluru, Karnataka, India

Senior Key Account Executive at Cryoviva Biotech Pvt Ltd\., Aug 2024 \- Feb 2025 · 7 mos, Bengaluru, Karnataka, India, • Managed a portfolio of key client accounts, gathering business requirements and translating them into actionable service coordination plans to ensure SLA adherence\. • Analyzed customer activity data and market trends using CRM dashboards to generate forecasting insights, supporting leadership planning and decision\-making\. • Led cross\-functional coordination between operations, logistics, and client teams to resolve escalations and improve end\-to\-end service delivery workflows\. • Developed and maintained structured documentation for client accounts including service agreements, escalation logs, and operational updates\.

Key Account Executive at Cryoviva Biotech Pvt Ltd\., Jun 2023 \- Aug 2024 · 1 yr 3 mos, Bengaluru, Karnataka, India, • Managed end\-to\-end client engagement lifecycle, conducting requirement\-gathering sessions to define client expectations and align internal operations accordingly\. • Collaborated with internal departments to map and streamline client service processes, improving workflow efficiency and reducing turnaround gaps\. • Created and maintained comprehensive documentation covering contracts, service proposals, and account activity records to ensure traceability and compliance\. • Generated periodic business reports summarizing account performance metrics and presenting findings to senior stakeholders for strategic reviews\.

Business development at Virchow Biotech, Jan 2023 \- Jun 2023 · 6 mos, Hyderabad, Telangana, India

## Education

M\.Sc in biotechnology, Biotechnology, Kalinga Institute of Industrial Technology, Bhubaneswar

Bachelor of Science, Biotechnology, darrang college

[View the original profile](https://tal.club/meet/dwiotima-chakraborty)

```json
{
  "@context": "https://schema.org",
  "@graph": [
    {
      "@type": "Person",
      "@id": "https://tal.club/meet/dwiotima-chakraborty#person",
      "name": "Dwiotima Chakraborty",
      "url": "https://tal.club/meet/dwiotima-chakraborty",
      "image": "https://tal.club/meet/dwiotima-chakraborty/profile-photo.jpg",
      "description": "Meet Dwiotima Chakraborty, Life Sciences Consultant & Business Analyst | MSc Biotechnology | Key Accounts | SQL · Power BI · Python · Tableau | Open to Consulting & Analytics Roles based in Bengaluru.",
      "jobTitle": "Inside Sales & Operations Specialist",
      "worksFor": {
        "@type": "Organization",
        "name": "Simplilearn"
      },
      "hasOccupation": {
        "@type": "Occupation",
        "name": "Inside Sales & Operations Specialist"
      },
      "homeLocation": {
        "@type": "Place",
        "name": "Bengaluru"
      },
      "alumniOf": [
        {
          "@type": "EducationalOrganization",
          "name": "Kalinga Institute of Industrial Technology, Bhubaneswar"
        },
        {
          "@type": "EducationalOrganization",
          "name": "darrang college"
        }
      ],
      "mainEntityOfPage": {
        "@id": "https://tal.club/meet/dwiotima-chakraborty#webpage"
      }
    },
    {
      "@type": "ProfilePage",
      "@id": "https://tal.club/meet/dwiotima-chakraborty#webpage",
      "url": "https://tal.club/meet/dwiotima-chakraborty",
      "name": "Dwiotima Chakraborty on Tal",
      "description": "Meet Dwiotima Chakraborty, Life Sciences Consultant & Business Analyst | MSc Biotechnology | Key Accounts | SQL · Power BI · Python · Tableau | Open to Consulting & Analytics Roles based in Bengaluru.",
      "dateModified": "2026-06-10T13:56:00.198Z",
      "isPartOf": {
        "@id": "https://tal.club/#website"
      },
      "mainEntity": {
        "@id": "https://tal.club/meet/dwiotima-chakraborty#person"
      },
      "primaryImageOfPage": {
        "@type": "ImageObject",
        "url": "https://tal.club/meet/dwiotima-chakraborty/profile-photo.jpg",
        "contentUrl": "https://tal.club/meet/dwiotima-chakraborty/profile-photo.jpg",
        "caption": "Dwiotima Chakraborty profile photo on Tal"
      },
      "inLanguage": "en-IN"
    }
  ]
}
```