---
title: "Dwaipayan Goswami - Business Intelligence Associate in Kuala Lumpur | Tal"
description: "Meet Dwaipayan Goswami, Business Intelligence Associate | KAM & Customer Success Expert | Excel · Power Query · Tableau | Open to Analyst, KAM & CX Roles based in Kuala Lumpur."
image: "https://tal.club/meet/dwaipayan-goswami/share-image"
---

# Dwaipayan Goswami on Tal

## Headline

Business Intelligence Associate \| KAM & Customer Success Expert \| Excel · Power Query · Tableau \| Open to Analyst, KAM & CX Roles

## About

16\+ years of building relationships, driving revenue, and making sense of what the numbers are actually saying\. My career spans Sales, Key Account Management, and Customer Success across multiple industries and geographies — and in September 2025, I added a new chapter: Business Intelligence Associate at Concentrix\. I'm now channelling that decade\-plus of frontline business experience into analytics, working with Excel, Power Query, and Tableau to surface insights that actually move the needle\. What sets me apart isn't just the technical toolkit — it's knowing what the data means in a real business context\. I've sat across the table from clients, managed complex accounts, and navigated the pressure of hitting targets\. That perspective makes me a sharper analyst and a more credible partner\. Open to roles in Business Intelligence & Analytics, Key Account Management, and Customer Success\.

## Location

Kuala Lumpur

## Work experience

Business Intelligence Associate at Concentrix, Sep 2025 \- May 2026 · 9 mos, WP\. Kuala Lumpur, • Developed and optimized BI dashboards and reports using Power Query and Microsoft Excel, Tableau improving reporting efficiency by 30%\. • Translated complex business requirements into scalable data models, enabling faster and more accurate decision\-making across departments\. • Delivered actionable insights to cross\-functional teams, operational efficiency gains, and enhanced forecasting accuracy\. • Bridged business knowledge with analytics expertise to support strategic planning and sustainable growth\.

Advisor II, Customer Service at Concentrix, Oct 2023 \- Aug 2025 · 1 yr 11 mos, Federal Territory of Kuala Lumpur, Malaysia, • Engage clients proactively to build relationships and address their concerns through detailed research and analysis\. • Collaborate with multiple teams, such as backend support, engineering, and professional services\. • Offer step\-by\-step guidance to partners for placing orders and managing subscriptions\. • Diagnose and solve problems with cloud products and solutions\. • Deliver prompt support to achieve customer satisfaction\.

Customer Service Advisor at Concentrix, Jan 2023 \- Sep 2023 · 9 mos, WP\. Kuala Lumpur, • Proactively engage clients to foster relationships, resolve concerns through research and analysis\. • Understand clients' business models, organizational structures, and technological requirements\. • Collaborate with teammates to address inquiries across social media platforms\. • Manage customer inquiries via telephone and written communication on platforms like Facebook and Instagram\. • Handle customer grievances with professionalism, restoring trust and preventing business loss\. • Monitor customer service performance and evaluate key performance indicators\. • Provide regular service updates and trend analyses to clients\. • Adhere to organizational protocols, maintaining a secure work environment\.

Assistant Manager\-CRM at Writer Information, Jun 2018 \- Oct 2019 · 1 yr 5 mos, Kolkata Area, India, Client Portfolio Management: Responsible for managing clients from different sectors like BFSI, Shipping, and Logistics\. Your approach involved categorizing clients based on their industry, size, and specific needs, which helped tailor your services to each client's requirements\. Records Management Introduction: Introduced the concept of Records Management to various departments within existing client organizations\. Highlighted the benefits of effective records management, including compliance, efficiency, and risk reduction\. Our approach was customized based on each client's industry and specific needs\. Additional Services Introduction: Expanded client relationships by offering additional services such as Business Process Services, Digital Solutions, and Cloud Hosting\. Prepared informative materials, case studies, and success stories to showcase the value of these services, thereby enhancing the client relationship and operational efficiency\. Account Discrepancy Resolution: Collaborated with the operations team to address and resolve any account discrepancies for clients\. Timely communication and coordination were crucial to maintaining trust and satisfaction\. CRM System Management: Ensured that the CRM system was up to date with the latest information provided by customers\. Regularly updating client profiles with details from interactions, agreements, service requests, and updates helped the team provide personalized services\. Payment Collection: Followed up with clients to ensure timely payment collection and collaborated with the Billing team for accurate invoicing and smooth payment processes\. Clear communication about payment terms and options helped prevent payment delays\. Prospecting and Lead Generation: Leveraging your existing client network, you generated potential customer referrals\. Satisfied clients were willing to recommend your services to their contacts, expanding your client base\.

Customer Service Delivery Executive at Crown Worldwide Group, Feb 2013 \- Jun 2018 · 5 yrs 5 mos, Pune Area, India, Pune: Customer Service Delivery Executive \(Sept 2017 \- June 2018\) Managed PAN India customers including HDFC, Indusind, and Pune\-based clients\. Followed up for payment collection and updated payment information in the system\. Ensured timely renewals of agreements to prevent invoice issues\. Pitched additional services to clients beyond Records Management\. Mumbai: Customer Service Delivery Executive \(Jan 2014 \- Aug 2017\) Managed contract extensions on a national level and developed existing accounts\. Introduced the concept of Records Management to various departments of existing clients\. Provided solutions to clients regarding Records Management Services\. Resolved client account discrepancies in coordination with the operation team\. Completed invoices accurately and on time using RMI and RSSQL\. Updated CRM system \(Dolphin\) with customer\-provided information\. Followed up with clients for payment collection\. Introduced clients to other services besides physical record storage\. Coordinated with Service Partners for providing Document Management System \(DMS\) and other services\. Searched for potential customers through references from existing clients\. Bengaluru: Business Development Executive \(Feb 2013 \- Dec 2013\) Identified and researched new business prospects\. Communicated with new clients via phone and face\-to\-face meetings\. Scheduled appointments with both warm and cold leads\. Maintained a database of potential customers\. Developed strong relationships with prospective and new clients\. Generated monthly pipeline reports to track business development progress\.

Marketing Officer at TCI Group \(Transport Corporation of India Limited\), Aug 2011 \- Jan 2013 · 1 yr 6 mos, Bengaluru Area, India, Achieved monthly sales target: Able to achieved assigned sales goals on monthly basis\. Market mapping & Lead generation: Involved in identifying potential markets and generating leads\. This used to help us to research and understanding of the target audience to find potential customers\. Fixing sales target: Assigned to set up the sales targets for different branches and ensuring that these targets were met monthly basis\. This likely required coordination and effective communication with branch teams\. Vehicle Placement : Collaborated with branches to ensure that vehicles were optimally placed and utilized, likely for transportation purposes\. Customer Relationship management: Managed relationships with customers, which could involve addressing their needs, concerns, and maintaining a positive rapport to enhance customer satisfaction and retention\. Monthly reports: Involved in preparing Management Information System \(MIS\) reports and other monthly reports\. These reports likely provided insights into various aspects of the business performance\. Tenders for Transportation: Engaged in the process of bidding for transportation contracts through tender submissions\. This requires attention to detail and a thorough understanding of the tendering process\. Drafting Quotation : Was responsible for preparing and submitting quotations to potential customers, and subsequently finalizing deals by successfully closing sales\. Reporting:\- Regular updates and reports to both the regional and corporate offices\. This communication helped keep higher management informed about activities and achievements\.

Claim Processing Executive at Hinduja Global Solutions PH, Jul 2006 \- Mar 2009 · 2 yrs 9 mos, Bengaluru Area, India, Processing Hospital and Medical Bills: Was responsible for handling and processing hospital and medical bills\. This likely involved reviewing the bills, verifying the information, and ensuring that they were accurately processed according to the established procedures\. Reporting to Team Leader: Sent daily reports to team leader, detailing the number of bills you processed at the end of each shift\. These reports likely provided insights into your productivity and the progress of the bill processing work\. Quality Control: Were responsible for re\-checking the bills before releasing them\. This step aimed to prevent revenue leakage, ensuring that the bills were accurate and complete before they were finalized and sent out\.

## Education

PGDM \(equivalent to MBA Degree\), Marketing and Information Technology, Jaipuria Institute of Management

Bachelor of Science, Biotechnology, St\.George College,Bangalore University

[View the original profile](https://tal.club/meet/dwaipayan-goswami)

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