Headline

Principal AI Engineer @ Verizon | Building and Leading Cognitive, GenAI and Agentic Solutions | 15 Patents(7 Grants) | M.Tech IITJ

About

Principal AI Engineer with 13+ years of experience architecting and scaling enterprise AI systems across NLP, GenAI, LLMs, and Agentic AI. I lead the end-to-end technical direction for ConvoIQ, an enterprise AI platform that transforms customer interaction data into actionable intelligence. The platform has delivered 50–70% Opex reduction, 60–70% latency reduction, and 60–70% reduction in cost associated with customer calls through LLM-driven intelligence and automation. I also contribute to the Customer Agentic Hub, a multi-agent AI decisioning framework built with LangGraph and LangChain, designed to enable autonomous customer resolution and intelligent orchestration across enterprise workflows. My focus spans the full AI engineering lifecycle—from LLM and agent architecture, RAG and knowledge systems, prompt engineering and evaluation, NLP and ML, to production MLOps and scalable AI platforms. I lead and mentor a team of 6–10 AI engineers, driving technical strategy, architecture, engineering excellence, and delivery of high-impact AI capabilities. Innovation is a significant part of my work, with 15 patents filed, including 7 granted, along with 7 Verizon leadership and accountability awards. Core expertise: Agentic AI · LLMs · GenAI · LangGraph · LangChain · RAG · Knowledge Graphs · NLP · Python · MLOps · AI Architecture · Enterprise AI

Location

Bengaluru

AI stack

claude code

gemini

hugging face

langchain

langgraph

Base44

Work experience

Principal AI Engineer at Verizon, Jan 2025 - Aug 2026 · 1 y 7 mo, Bengaluru, Karnataka, India, • Promoted to Principal AI Engineer in January 2025, overseeing technical direction for ConvoIQ, Verizon's enterprise conversational AI platform. • Acted as the primary technical point of contact for senior stakeholders and executive leadership, ensuring alignment on architecture and model strategy. • Led the development and deployment teams for scalable cognitive solutions, enhancing Agentic AI and RAG solutions.

Lead AI Scientist at Verizon, Jan 2020 - Dec 2024 · 5 yrs, Bangalore Urban, Karnataka, India, - Successfully Filed 8 Patents in 1 calendar year ( Jan 2023-Dec 2023). Total # of Patents : 15 - Built Verizon India's first end-to-end GenAI/LLM pipeline for conversational analytics from prototype through production, then scaled it into the technical foundation later formalized as ConvoIQ. - ConvoIQ gives insights from 500K+ daily conversational transcripts from various business groups. - Led cross-functional teams in developing and implementing cutting-edge data science solutions with a focus on NLP. - Provided strategic direction for NLP initiatives, leveraging advanced techniques such as intent classification, summarization (extractive & abstractive), and sentiment analysis on complex conversational data between customers and agents. - Mentored junior data scientists and provided technical guidance in utilizing NLP technologies. - Built production pipelines and capabilities with GenAI and large language models (LLMs), SLMs with optimization and fine-tuning. - Quantified the business impact of NLP projects, resulting in improved customer satisfaction and operational efficiency.

Senior Software Engineer at Cientra, Jul 2017 - Aug 2019 · 2 yrs 2 mos, Bengaluru, Karnataka, India, - Contributed to the development and enhancement of Lucy, a cognitive companion for marketers. - Implemented features using ElasticSearch and IBM Watson Discovery, resulting in improved performance. - Developed machine learning models for profit prediction, leading to increased revenue. - Conducted message resonance and personality insights analysis to enhance brand engagement.

Software Engineer at Acrowit Technologies, Jun 2015 - Jul 2017 · 2 yrs 2 mos, Greater Bengaluru Area, - Played a key role in the development of WittyParrot, a cloud-based content delivery platform. - Implemented feedback learning and personalized search experiences, improving user satisfaction. - Developed user reports, analytics, and recommendation engines to drive business growth.

Software Developer at Intelligentia IT Systems, Dec 2014 - Jun 2015 · 7 mos, Greater Bengaluru Area, - Worked on developing an online SMS platform for sending messages to millions of customers in a short amount of time.

Software Developer at Augurs Technologies Pvt. Ltd., Aug 2013 - Nov 2014 · 1 yr 4 mos, Greater Lucknow Area, - Developed applications and designed websites, meeting clients' requirements. - Contributed to the development of Android mobile applications.

Education

M.Tech; Masters Of Technology, Information and Communication Technology, Indian Institute of Technology Jodhpur

C.B.S.E, PCM, Devasthali Vidyapeeth, Ballia

Public links

github: https://github.com/durgeshiitj