Durga Prasad Kar profile photo 1 on Tal

Durga Prasad Kar

Ex-Product Specialist at Informatica MDM/P360 | Core Java | Java Servlet | Java Fullstack | SQL | Oracle | MSSQL Server | HTML | CSS | Javascript

Odisha

4+ years of work experience

Informatica
Apr 20231 yr 6 mosSep 2024

Bengaluru, Karnataka, India · Hybrid

• Managed and resolved 3 customer support cases daily, ensuring timely verification, problem isolation, diagnosis, and effective resolution to enhance customer satisfaction and loyalty. • Successfully troubleshooted performance issues, providing immediate solutions and long-term strategies to address technical challenges, thus improving product performance. • Analyzed exceptions and logs to enhance product usability, optimize end-user experience, and contribute to continuous product improvement efforts. • Demonstrated commitment to knowledge management by converting technical solutions into knowledge base articles, fostering team collaboration, and ensuring adherence to data capture processes. • Proactively approached complex technical issues, leveraging diverse perspectives to develop productivity tools, streamline processes, and elevate team efficiency. • Collaborated effectively with cross-functional teams including QA, Engineering, Sales, and Product Management to report and resolve product defects, ensuring seamless communication and resolution processes.
Informatica
Oct 20211 yr 7 mosApr 2023

Bengaluru, Karnataka, India · Hybrid

• Worked on troubleshooting complex technical problems and collaborated with the customer and Informatica development teams to resolve technical roadblocks. • Facilitated customer's implementation process by proactively resolving any issues during the implementation process and helped customers to successfully go live without any hurdles. • Collaborated with Quality Assurance and Engineering teams to assist them in identifying, reporting, and resolving product defects.
Informatica
Sep 20201 yr 2 mosOct 2021

Bengaluru, Karnataka, India · Hybrid

• Worked on learning Informatica Product 360 alongside assisting engineers and Product Specialist teams with troubleshooting complex customer issues. • Ensured that all issues are resolved or escalated to the proper resources to be resolved in a timely fashion.

Durga’s AI Stack

antigravity
antigravity
gemini
gemini
github copilot
github copilot
ollama
ollama
openai
openai

Education

Bachelor of Technology - BTech, Computer Science

Shiksha 'O' Anusandhan

20164 yrs2020

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Headline

Ex-Product Specialist at Informatica MDM/P360 | Core Java | Java Servlet | Java Fullstack | SQL | Oracle | MSSQL Server | HTML | CSS | Javascript

Location

Odisha

AI stack

antigravity

gemini

github copilot

ollama

openai

Work experience

Product Specialist at Informatica, Apr 2023 - Sep 2024 · 1 yr 6 mos, Bengaluru, Karnataka, India · Hybrid, • Managed and resolved 3 customer support cases daily, ensuring timely verification, problem isolation, diagnosis, and effective resolution to enhance customer satisfaction and loyalty. • Successfully troubleshooted performance issues, providing immediate solutions and long-term strategies to address technical challenges, thus improving product performance. • Analyzed exceptions and logs to enhance product usability, optimize end-user experience, and contribute to continuous product improvement efforts. • Demonstrated commitment to knowledge management by converting technical solutions into knowledge base articles, fostering team collaboration, and ensuring adherence to data capture processes. • Proactively approached complex technical issues, leveraging diverse perspectives to develop productivity tools, streamline processes, and elevate team efficiency. • Collaborated effectively with cross-functional teams including QA, Engineering, Sales, and Product Management to report and resolve product defects, ensuring seamless communication and resolution processes.

Associate Product Specialist at Informatica, Oct 2021 - Apr 2023 · 1 yr 7 mos, Bengaluru, Karnataka, India · Hybrid, • Worked on troubleshooting complex technical problems and collaborated with the customer and Informatica development teams to resolve technical roadblocks. • Facilitated customer's implementation process by proactively resolving any issues during the implementation process and helped customers to successfully go live without any hurdles. • Collaborated with Quality Assurance and Engineering teams to assist them in identifying, reporting, and resolving product defects.

Associate Software Engineer at Informatica, Sep 2020 - Oct 2021 · 1 yr 2 mos, Bengaluru, Karnataka, India · Hybrid, • Worked on learning Informatica Product 360 alongside assisting engineers and Product Specialist teams with troubleshooting complex customer issues. • Ensured that all issues are resolved or escalated to the proper resources to be resolved in a timely fashion.

Education

Bachelor of Technology - BTech, Computer Science, Shiksha 'O' Anusandhan

Durga Prasad Kar - Product Specialist in Odisha | Tal