Durga Prasad Baral profile photo 1 on Tal

Durga Prasad Baral

Desktop Support Engineer L1 @ CMS IT SERVICES | EX- IT Trainee @I4T | Customer Support Associate @TechMahindra | Btech @DRIEMS_University.

Cuttack

1+ year of work experience

CMS IT Services
Apr 20267 mosPresent

Bengaluru

ideas 4 Transformation
Oct 20256 mosMar 2026

Bengaluru

Tech Mahindra
Jul 20254 mosOct 2025

Bhubaneswar, Odisha, India

> Comprehensive Customer Support Specialist: Expertly managed the end-to-end resolution of customer technical/service issues, leveraging CRM systems for accurate tracking and documentation, consistently driving high Customer Satisfaction (CSAT) and meeting critical service metrics.

Durga’s AI Stack

gemini
gemini
metaai
metaai
Canva Magic Studio
Canva Magic Studio
ChatGPT
ChatGPT
ChatGPT Images
ChatGPT Images
Microsoft Copilot
Microsoft Copilot

Education

Driems university

Bachelor of Technology - BTech, Computer Science and Engineering

Driems university

20214 yrs2025

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Headline

Desktop Support Engineer L1 @ CMS IT SERVICES | EX- IT Trainee @I4T | Customer Support Associate @TechMahindra | Btech @DRIEMS_University.

Location

Cuttack

AI stack

gemini

metaai

Canva Magic Studio

ChatGPT

ChatGPT Images

Microsoft Copilot

Work experience

Desktop Support Engineer at CMS IT Services, Apr 2026 - Present · 7 mos, Bengaluru

Information Technology Trainee at ideas 4 Transformation, Oct 2025 - Mar 2026 · 6 mos, Bengaluru

Customer Support Associate at Tech Mahindra, Jul 2025 - Oct 2025 · 4 mos, Bhubaneswar, Odisha, India, > Comprehensive Customer Support Specialist: Expertly managed the end-to-end resolution of customer technical/service issues, leveraging CRM systems for accurate tracking and documentation, consistently driving high Customer Satisfaction (CSAT) and meeting critical service metrics.

Education

Bachelor of Technology - BTech, Computer Science and Engineering, Driems university

Durga Prasad Baral - Desktop Support Engineer in Cuttack | Tal