Headline

ROC Specialist @ Amazon | AWS, Cloud Computing

About

I'm an MCA graduate with hands-on experience building and deploying cloud-connected applications, now focused on transitioning fully into AWS cloud infrastructure and engineering. Through my projects, I've worked with Firebase (Google's managed cloud platform) for authentication, real-time databases, and serverless deployments — giving me a practical foundation in cloud architecture concepts like IAM, NoSQL storage, and hosted deployments. I'm currently studying for the AWS Solutions Architect Associate certification to formalise and expand that knowledge into EC2, S3, VPC, IAM, and the broader AWS ecosystem. I'm looking for entry-level cloud engineer or cloud support roles where I can contribute, learn on the job, and grow toward building and managing cloud infrastructure at scale.

Location

Greater Hyderabad Area

AI stack

claude code

claude

codex

cursor

gemini

kiro

Work experience

ROC Specialist at Amazon, May 2026 - Present · 6 mos, Hyderabad, Managed and resolved operational cases within defined SLAs, applying structured troubleshooting techniques across multiple internal platforms Utilized internal tools including Paragon and Amazon Quick to investigate, configure, and track cases with accurate documentation Collaborated with cross-functional IT teams throughout the issue lifecycle, escalating unresolved cases to senior engineers as needed Assisted in generating operational reports and maintaining case records aligned with organizational data standards and compliance requirements

Education

Master of Computer Applications - MCA, Cloud Computing, surana college

BCA, Computer Applications, SRNMN COLLEGE FOR APPLIED SCIENCES

Public links

github: https://github.com/Druva01