---
title: "Dr. Vivek Srivastava (PT) - Physiotherapist in Bengaluru | Tal"
description: "Meet Dr. Vivek Srivastava (PT), People-First Operations Leader | US Healthcare RCM & DME | 18+ Yrs Turning Talent into Top Performers | Ex-Cognizant| Ex- WNS | Ex- EXL | Ex- Portea| Open to Work – Bangalore based in Bengaluru. AI stack includes claude code and openai."
image: "https://tal.club/meet/dr-vivek-srivastava/share-image"
---

# Dr\. Vivek Srivastava \(PT\) on Tal

## Headline

People\-First Operations Leader \| US Healthcare RCM & DME \| 18\+ Yrs Turning Talent into Top Performers \| Ex\-Cognizant\| Ex\- WNS \| Ex\- EXL \| Ex\- Portea\| Open to Work – Bangalore

## About

Operations and business leader with 18\+ years of experience in managing large teams, streamlining operations, driving process improvements, and delivering business outcomes in complex and high\-pressure environments\. Proven ability to lead cross\-functional teams, optimize resources, improve productivity, and solve operational challenges while maintaining high standards of quality and customer satisfaction\. Throughout my career, I have successfully managed diverse stakeholders, implemented scalable processes, and led teams through periods of change and growth\. My strengths lie in operations management, people leadership, process optimization, performance management, and driving continuous improvement initiatives\. I am passionate about building efficient operations, developing high\-performing teams, and solving complex business problems\. I am now exploring leadership opportunities across industries including FMCG, Retail, Logistics, Automotive, Services, and Operations Management, where I can leverage my extensive experience in execution, team management, and operational excellence to create measurable business impact\.

## Location

Bengaluru

## AI stack

claude code

openai

## Work experience

Physiotherapist at Independent physiotherapy practice, Jan 2026 \- Present · 9 mos, Bengaluru, Karnataka, India, Built and run an independent home healthcare physiotherapy practice covering post\-surgical and orthopaedic rehab, neuro/stroke rehabilitation, geriatric care, and sports injury management\. Applied 18 years of clinical and operations experience to manage client care, scheduling, and service quality independently\.

Caregiving at Career Break, Feb 2025 \- Dec 2025 · 11 mos, Prayagraj, Uttar Pradesh, India, Have taken this career break to support my elderly father who was in his 80's , he left for heavenly abode recently hence I am free to come back to my professional career\. Seeking opportunity in the field of operations management in a growing vertical like US Healthcare, Life sciences, corporate healthcare, FMCG and etc \.

Operations Team Lead at Cognizant, Jun 2019 \- Jan 2025 · 5 yrs 8 mos, Led operations for US healthcare client in DME & RCM\. Managed a team of 36 associates handling medical cases and documentation\. Reviewed medical denials, resolved DME eligibility issues\. Conducted domain training on Human Anatomy \(15 batches, 150\+ associates\)\. Managed dashboards, reports, trackers, calibration files, and productivity metrics\. Served as interview panelist and handled onboarding/offboarding\. Participated in leadership and client review calls\.

Team Lead at Cognizant, Jun 2019 \- Jan 2025 · 5 y 7 mo, Bengaluru, Karnataka, India, Primarily involved in group individual trainings and facilitation\. Training on medical anatomy to new hires\. Conducting health and wellness sessions for the development of good health and body postures\. Involved with L&D dept\. Taking care of functional activities for the team development\. Works on Rewards and Recognition facilitation for projects\. Developing health wellness participation on account of better lifestyle\.

Team leader operations at Cognizant, Jun 2019 \- Jan 2025 · 5 yrs 8 mos, Bengaluru, Karnataka, India, ● Led end\-to\-end DME & RCM operations for a large US healthcare client, managing a team of 36 associates responsible for medical case review and documentation\. ● Reviewed medical denials and resolved DME eligibility issues, strengthening claims accuracy and payer\-guideline compliance\. ● Designed and delivered 15 domain\-training batches on Human Anatomy for 150\+ associates, accelerating onboarding and reducing ramp\-up time for new hires\. ● Owned dashboards, trackers, calibration files, and productivity metrics, driving data\-backed performance management and consistent SLA delivery\. ● Served as interview panelist and managed onboarding/offboarding, supporting team scaling from steady\-state to peak volumes\. ● Represented operations in leadership and client review calls, aligning delivery outcomes with client expectations and business priorities\.

Sr\. Medical abstractor at EXL, Jan 2018 \- May 2019 · 1 yr 5 mos, Noida Area, India, Worked on cancer outcome tracking analysis for patient with prostate, breast, lungs, intestinal, colorectal, Brain tumors, and bone sarcomas with emphasising the current trend on medical oncology treatment protocols in management like chemotherapy, radiation therapy, hormonal therapy, surgical removal of cancer part\. Actively participated on defining the abstraction for such cancer patients\.

Operations Executive at EXL Services Ltd, Jan 2018 \- Mar 2019 · 1 yr 3 mos, Performed medical abstraction for oncology cases \(Breast, Lung, Thyroid, etc\.\)\. Worked on cancer staging research methodologies\. Managed work allocation and production tracking\.

## Education

Bachelor's degree, Physiotherapy, Rajiv Gandhi University of Health Sciences

pcb, PCB, Government inter college allahabad

[View the original profile](https://tal.club/meet/dr-vivek-srivastava)

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