Headline

Agentforce | Leadership | Consulting | 2X Founder - Guiding Growth, Inspiring Leadership

About

I help organizations, founders, and emerging leaders turn complex growth challenges into scalable, human-centric systems. With 25+ years across Customer Success, Operations, and Leadership, I’ve led and built global teams of 1,300+, scaled SaaS and AI-led businesses, and partnered with founders navigating high-growth, high-chaos environments. My work sits at the intersection of People, Process, and Technology: -Scaling Customer Success & Operations without losing the human edge - Using AI agents & automation to improve CX, retention, and execution - Coaching leaders to move from reactive management to intentional leadership I’ve served as: Senior Director – Customer Success in AI & SaaS environments 2× Founder & Consulting Partner helping orgs design scalable operating models Doctorate in Management Studies (Leadership & Corporate Success) Author of The Leadership Feed, focused on developing leadership skills for Gen-Z and new managers What defines my approach isn’t buzzwords, it’s calm execution in the middle of chaos. Today, I work with: - SaaS & tech companies building post-sales and operations maturity - Founders & execs scaling teams, systems, and culture - Institutions & platforms shaping the next generation of leaders 📍 Based in Bengaluru | Working globally 📩 If you’re building, scaling, or resetting, let’s talk. Target roles: VP Operations | Chief Business Officer | Chief Operating Officer

Location

Bengaluru

AI stack

deepseek

elevenlabs

gemini

notebooklm

openai

perplexity

Work experience

Regional Director, Agentforce Success Architecture at Salesforce, Jun 2026 - Present · 3 mos, Bengaluru, As a Director of Regional Success Architecture at Salesforce, I lead a high-impact team of Agentforce Architects focussed on driving Agentforce adoption, production go-lives and measurable customer value realization across enterprise accounts. My team operates at the intersection of Product, FDE (Forward Deployed Engineering) and our most strategic customers; conducting deep technical architecture reviews, Agentforce solution optimization, security assessments and go-live readiness engagements that directly accelerate customer outcomes.

Founding Partner at CenterStandView Consulting, Nov 2024 - Jun 2026 · 1 yr 8 mos, Bengaluru, • As a Founding Partner at CenterStandView, I drive initiatives that integrate People, Process, and Technology for sustainable growth. • Collaborate with a diverse team to develop strategies that enable organizations to scale effectively. • Foster an environment of innovation and teamwork, leveraging our collective expertise to address complex business challenges.

Senior Director - Customer Success at Entropik Tech, Jun 2022 - Oct 2024 · 2 yrs 5 mos, Bengaluru, Karnataka, India, Harnessing AI Powered Integrated Research Platform by Leading the Global Customer Success function at Entropik, enabling retention & growth. Responsible for Hiring, Ramp-up & account level alignment of CSM's across regions. Head of Customer Success, Product Success, Presales, and Product Support functions, reporting directly to the Founder. Served as part of the executive leadership team and played a key role in the company’s successful transition to a $25M Series B funding round. Setup playbooks for the 4 divisions I managed. Evangelised Deep tech products on Facial Coding, Eye Tracking, Voice tonality & Brainwave mapping. As Product Success Leader Established KPI’s focussing on adoption Setup an Automated process for assignment of accounts. Supported ML add-ons with deep tech product modules As Head of Customer Success Governance playbook implemented. Expanded scope to 100% coverage of global accounts ARR of $10mil Exceeded retention goals and influenced growth of 123% NDE As Head of Presales Managed a team of 4 pre-sales managers supporting all regions. Implemented Demo Mode and prebuilt assets & playbooks. Laid out framework for win metrics in the CRM As Head of Support Ramped up Support team to expand to 24/7 assistance to premium customers with Bots. Automated consumption reporting.

Director, Product Success at Sprinklr, Nov 2020 - Jun 2022 · 1 yr 8 mos, Bengaluru, Karnataka, India, Lead the product success managers and manage partnerships functions between Account Executives, Customers and Product teams globally for Sprinklr's fast growing Cloud platform, Modern Care SaaS product and lead the overall governance around focussing on product consumption, feature adoption and forecast early warning risks to ARR enabling renewals and upsell opportunities. Expanded the scope and coverage to ~314 accounts with $ 51M ARR Influenced 102% NDE through proactive upsell identification Improved product consumption from 43% to 72% Led the design and rollout of an internal Customer Success Insights platform as Product Owner, enabling global teams to track model consumption, AI feature adoption, NPS, and automate executive business review workflows across 300+ accounts.

Associate Director, Product Success at Sprinklr, May 2020 - Nov 2020 · 7 mos, Bengaluru, Karnataka, India, Hire and Build a Platform Success Management organization for Modern Care and institutionalise framework of approach, coverage and collaboration.

Strategy Consulting & Operations Leader at Dell Technologies, May 2019 - Apr 2020 · 1 yr, Bengaluru Area, India, I lead the India Small Business Operations in Strategy Consulting & Operational process efficiencies. Responsible for Design, Implementation of Operational KPI's and using RPA technology into Sales operations workflows. Managing Lead-time cycle and Salesforce Implementation and leadership on Data Analytics and Marketing Campaigns.

Site Leader and Head of Customer care at Yahoo, Aug 2012 - Aug 2019 · 7 y, Portland

Co-Founder at M9 Tech Solutions, Aug 2010 - Aug 2012 · 2 y, Singapore

Demand and Supply Chain Manager at Dell, Apr 2001 - Oct 2010 · 9 y 6 mo, Bengaluru

Education

Doctorate, Management Studies, Indian Institute Of Business Management And Studies

Design Thinking for Business Innovation, University of Virginia