Divyanshu Sharma

2+ years of work experience

Nov 20258 mosPresent

Noida · Hybrid

The VB Eligibility Installation team at MetLife manages two core work streams: Customer Installation (CI) and Customer Maintenance (CM). 1. Work Types Customer Installation (CI): Focuses on setting up new group file feeds. Analysts implement eligibility and participant files containing demographic and insurance data for Regional and National accounts. Requests are routed via the UISCaseAssignment mailbox. Customer Maintenance (CM): Involves investigating client-specific member inquiries. Analysts perform root-cause analysis on file errors, recommend short-term fixes, and develop long-term corrective action plans. Requests are managed through the UISServiceDesk mailbox. 2. Role of the UIS Analyst Analysts act as mediators between internal MetLife partners and external customers or Third-Party Administrators (TPAs). Their primary goal is ensuring employee data is accurately processed and stored. They monitor file testing, identify processing errors, and provide technical guidance to resolve data discrepancies. 3. Implementation Overview The process begins after Sales and Underwriting finalize a group’s parameters. Once a group is announced, an Implementation Analyst coordinates with the customer to discuss data layouts and transmission methods. A ticket is then submitted to the Case Assignment team to provide a UIS Business Analyst (BA) for technical setup. 4. Process Scope The end-to-end installation includes: Mapping & Coding: Configuring customer files to MetLife standards. Testing: Validating data integrity through rigorous trial cycles. Consultation: Helping customers/TPAs build their file feeds. Connectivity: Collaborating with Technology teams to establish secure transmission channels. Feedback: Partnering internally to provide clear actionable status updates to the client..

May 20242 yrs 2 mosPresent

Noida · Hybrid

Voluntary Benefits Eligibility Implementation The VB Eligibility Installation team at MetLife manages two core work streams: Customer Installation (CI) and Customer Maintenance (CM). 1. Work Types Customer Installation (CI): Focuses on setting up new group file feeds. Analysts implement eligibility and participant files containing demographic and insurance data for Regional and National accounts. Requests are routed via the UISCaseAssignment mailbox. Customer Maintenance (CM): Involves investigating client-specific member inquiries. Analysts perform root-cause analysis on file errors, recommend short-term fixes, and develop long-term corrective action plans. Requests are managed through the UISServiceDesk mailbox. 2. Role of the UIS Analyst Analysts act as mediators between internal MetLife partners and external customers or Third-Party Administrators (TPAs). Their primary goal is ensuring employee data is accurately processed and stored. They monitor file testing, identify processing errors, and provide technical guidance to resolve data discrepancies. 3. Implementation Overview The process begins after Sales and Underwriting finalize a group’s parameters. Once a group is announced, an Implementation Analyst coordinates with the customer to discuss data layouts and transmission methods. A ticket is then submitted to the Case Assignment team to provide a UIS Business Analyst (BA) for technical setup. 4. Process Scope The end-to-end installation includes: Mapping & Coding: Configuring customer files to MetLife standards. Testing: Validating data integrity through rigorous trial cycles. Consultation: Helping customers/TPAs build their file feeds. Connectivity: Collaborating with Technology teams to establish secure transmission channels. Feedback: Partnering internally to provide clear actionable status updates to the client.