Headline

Product Management | NIFT → MBA | SQL · Agile · Roadmapping | Fintech & SaaS

About

Currently a Technical Support Associate at TaskUs, I contribute to resolving technical issues for a US smart-home security platform leveraging Salesforce, while meticulously tracking resolution metrics. My role allows me to delve into structured troubleshooting and enhance team collaboration skills, aligning with my pursuit of a Master of Business Administration in Product Management from ICFAI Business School. With a design foundation from NIFT in Industrial and Product Design, I bring a unique blend of creative problem-solving, attention to detail, and operational acumen. My experience spans customer relations, operations, and process optimization, equipping me to address systemic challenges and improve workflows. Passionate about bridging design, systems, and business, I seek opportunities that combine structure with creativity to drive thoughtful, human-centered solutions.

Location

Greater Indore Area

AI stack

claude code

claude

gemini

ChatGPT

Figma Make

Gamma

Work experience

Technical Support Associate at TaskUs, May 2026 - Present · 6 mos, Indore, Madhya Pradesh, India, Resolve technical issues for a US smart-home security platform using Salesforce, tracking my own resolution metrics rather than waiting on formal review. Learning how structured troubleshooting scales building toward team coordination from here.

Customer Relations Manager at NoBroker.com, May 2025 - Apr 2026 · 1 yr, Bengaluru, Karnataka, India, Worked at the intersection of customer experience and operational efficiency managing 200–300 daily outbound calls to qualify property leads while identifying systemic gaps in the lead management process. Observed that multiple verticals were contacting the same leads without CRM synchronisation, causing repeated outreach, customer frustration, and measurable brand trust erosion. Synthesised these customer signals and escalated structured feedback to internal teams, proposing a qualification-first outreach model. Impact: NoBroker revised their lead pool access strategy — restricting shared CRM data across outbound and inbound teams — directly improving lead quality and reducing negative customer interactions.

Operations & Student Success Intern at Newton School, Feb 2024 - Jul 2024 · 6 mos, Sonipat, Haryana, India, Self-generated SIP role bridging operations and student experience at India's leading coding bootcamp. Owned day-to-day operational activities — attendance tracking, test administration, admin coordination — while simultaneously running user research and community building initiatives. Conducted structured 1-on-1 feedback sessions with 4–5 students weekly, synthesizing pain points around lecture delivery, pacing, and content clarity. Documented insights anonymously and escalated to faculty — enabling curriculum adaptation and improved student comprehension. Created comprehensive LinkedIn onboarding guide (video + documentation) for student projects, standardizing how cohort members showcased their work — increasing profile visibility and placement readiness. Guided robotics club on logo design and creative branding — translating design thinking into community identity. Impact: Became de facto peer mentor for cohort. Students consistently referred to you as "super senior" — a testament to trust-building and community impact.

Freelance Consultant at JJ associates bhopal, Jul 2021 - Feb 2023 · 1 yr 8 mos, Remote

Education

Master of Business Administration, Product Management, ICFAI business school

Bachelor's Degree, Industrial and Product Design, National Institute of Fashion Technology India