Divyam Raj
Product Support Engineer @Razorpay || MERN Developer||Java ||Golang ||Python
Noida
1+ year of work experience
Jul 20262 mosPresent
Oct 202511 mosPresent
• Debugged 20+ production bugs in Go/PHP payment systems, reducing merchant transaction failure escalations.
• Resolved REST API integration issues for multiple merchants across UPI, cards, and net banking, cutting re-escalation rate by 15%.
• Built 5+ monitoring alerts on authorization, capture, refund, and settlement flows, reducing incident response time by 5%.
• Authored runbooks covering the payment lifecycle (3DS, authorization, capture, refund, settlement), adopted across the PSE team.
• Contributed to 6+ enhancements including webhook retry logic and refund reconciliation, reducing open merchant tickets by 25%.
Jan 20253 mosMar 2025
• Built a responsive UI with React.js and Tailwind CSS, ensuring 100% compatibility across 5+ browsers and 4+ device types.
• Maintained 99% uptime post-deployment through stable hosting configuration and proactive monitoring.
• Developed 8+ reusable React components, reducing code duplication and improving overall maintainability.
Oct 20244 mosJan 2025
Divyam’s AI Stack
Education
B.Tech, Cse (AI)
Noida Institute of Engineering & Technology
20222022
Class 12th, CISCE (ICSE)
Mount Assisi School
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