---
title: "Divya Solankey - Quality Assurance Analyst in Gurugram | Tal"
description: "Meet Divya Solankey, Quality Assurance Analyst @ Teleperformance | Quality Monitoring, Process Improvement based in Gurugram."
image: "https://tal.club/meet/divya-solankey/share-image"
---

# Divya Solankey on Tal

## Headline

Quality Assurance Analyst @ Teleperformance \| Quality Monitoring, Process Improvement

## About

As a dedicated Quality Analyst with experience in customer service and process improvement, I specialize in ensuring quality, accuracy, and compliance while enhancing overall customer experience\. Skilled in quality assurance methodologies, coaching techniques, performance analysis, and process optimization, I focus on driving operational excellence and continuous improvement\. With expertise in QA tools, reporting, and cross\-functional collaboration, I help teams achieve higher productivity, service standards, and business goals efficiently\.

## Location

Gurugram

## Work experience

Quality Assurance Analyst at Teleperformance, Feb 2024 \- Present · 2 yrs 5 mos, Gurugram, Quality Analyst \| Teleperformance • Skilled in Quality Assurance, quality monitoring, feedback analysis, and process improvement\. • Experienced in using Quality Control Tools such as Fishbone, Histogram, Pareto Chart, Scatter Diagram, Control Chart, and Flowchart/Run Chart\. • Strong knowledge of coaching techniques including Active Listening, SMART Goals, GROW Model, FUEL Model, and BEST Model\. • Worked on Google Campaign – NFL \(National Football League\)\. • Collaborated with cross\-functional teams to align quality standards with business objectives and enhance customer experience\. • Created detailed QA reports to track performance, identify improvement areas, and maintain service excellence\. • Initiated performance improvement plans for underperforming representatives, resulting in better service delivery and operational efficiency\. • Proficient in leveraging QA tools and reporting systems to improve evaluation accuracy and overall productivity\.

Analyst at Teleperformance, Oct 2022 \- Present · 3 yrs 9 mos, India

CCE at Teleperformance, Sep 2022 \- Present · 3 yrs 10 mos, Gurugram, Experience in Customer services in an Adobe process \.

Cce at Swiggy, Nov 2021 \- Jun 2023 · 1 yr 8 mos, Chandigarh, India

## Education

Bachelor of Business Administration \- BBA, Human Resources Management/Personnel Administration, General, Himalayan Institute of Technology

[View the original profile](https://tal.club/meet/divya-solankey)

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