DIVYA PRASAD .G.S. profile photo 1 on Tal

DIVYA PRASAD .G.S.

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Bengaluru

1+ year of work experience

Infosys
- NowPresent

Infosys
Dec 20241 yr 2 mosJan 2026

• Offer technical assistance for the Bank Technology Service Desk, focusing on troubleshooting a wide range of intricate problems related to O365, Active Directory, network infrastructure, VPN, BIOS, and enterprise-level banking applications. • Proficiency in Active Directory (AD): Oversee user accounts, resolve login problems, set up Group Policies, and conduct advanced permissions management to guarantee smooth access control for team members across different systems and applications. • Deploy and set up software applications using administrator credentials, making sure they are accurately implemented across user devices and adhere to internal regulations. • Offer comprehensive troubleshooting and assistance for VPN technologies, identifying and fixing connection issues, performance problems, and configuration difficulties to guarantee secure remote access for employees worldwide. • Skilled in using ServiceNow for managing incidents, which includes creating tickets, setting priorities, escalating issues, and closing tickets while ensuring compliance with SLA standards and delivering prompt resolutions for high-priority problems. • Experienced in overseeing and resolving issues related to BitLocker encryption and decryption, helping employees with disk encryption challenges to maintain data security compliance and reduce risks tied to data protection. Additionally, generating recovery keys for BitLocker. • Proven expertise in addressing network connectivity problems, such as identifying LAN and Wi-Fi complications, executing basic troubleshooting on network equipment, and guaranteeing smooth communication among devices. • Deliver continuous support for remote desktop troubleshooting utilizing Remote Desktop Protocol (RDP) and other remote management tools to aid employees working from different locations, ensuring operational continuity.

Education

Malnad College of Engineering

Bachelor of Engineering, Civil Engineering

Malnad College of Engineering

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DIVYA PRASAD .G.S. on Tal

Headline

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Location

Bengaluru

Work experience

Senior Technical process executive at Infosys

Senior Technician at Infosys, Dec 2024 - Jan 2026 · 1 yr 2 mos, • Offer technical assistance for the Bank Technology Service Desk, focusing on troubleshooting a wide range of intricate problems related to O365, Active Directory, network infrastructure, VPN, BIOS, and enterprise-level banking applications. • Proficiency in Active Directory (AD): Oversee user accounts, resolve login problems, set up Group Policies, and conduct advanced permissions management to guarantee smooth access control for team members across different systems and applications. • Deploy and set up software applications using administrator credentials, making sure they are accurately implemented across user devices and adhere to internal regulations. • Offer comprehensive troubleshooting and assistance for VPN technologies, identifying and fixing connection issues, performance problems, and configuration difficulties to guarantee secure remote access for employees worldwide. • Skilled in using ServiceNow for managing incidents, which includes creating tickets, setting priorities, escalating issues, and closing tickets while ensuring compliance with SLA standards and delivering prompt resolutions for high-priority problems. • Experienced in overseeing and resolving issues related to BitLocker encryption and decryption, helping employees with disk encryption challenges to maintain data security compliance and reduce risks tied to data protection. Additionally, generating recovery keys for BitLocker. • Proven expertise in addressing network connectivity problems, such as identifying LAN and Wi-Fi complications, executing basic troubleshooting on network equipment, and guaranteeing smooth communication among devices. • Deliver continuous support for remote desktop troubleshooting utilizing Remote Desktop Protocol (RDP) and other remote management tools to aid employees working from different locations, ensuring operational continuity.

Education

Bachelor of Engineering, Civil Engineering, Malnad College of Engineering

DIVYA PRASAD .G.S. - Senior Technical process executive in Bengaluru | Tal