---
title: "Divya Poonja - Product Implementation Manager in Greater Bengaluru Area | Tal"
description: "Meet Divya Poonja, Product Implementation Manager | SaaS Onboarding & AI Solution Implementation | D2C Brands | Driving Revenue Growth & Churn Reduction based in Greater Bengaluru Area. AI stack includes claude, gemini, and obsidian."
image: "https://tal.club/meet/divya-poonja/share-image"
---

# Divya Poonja on Tal

## Headline

Product Implementation Manager \| SaaS Onboarding & AI Solution Implementation \| D2C Brands \| Driving Revenue Growth & Churn Reduction

## About

I've spent the last 5 years as a founding member of the Product Implementation team at BusinessOnBot \(YC 21\), helping build a SaaS onboarding function from scratch and scale it to support 130\-150 direct\-to\-consumer brands every month\. When I joined, there was no playbook — just a lot of manual onboarding and a lot to figure out\. Over the next few years, I built the end\-to\-end onboarding and stabilization framework that's still used today, cut our time\-to\-Go\-Live by 67% \(from 72 hours down to 24\), and got our implementation success rate to 97%\. Along the way, I wrote the implementation playbook that cut support tickets by 50% and became the team's onboarding standard\. About 1\.5 years ago, I started on the company's AI solution implementation initiative\. That meant re\-starting from zero again — discovery, requirement mapping, workflow design, UAT, deployment — but this time for AI\-driven solutions across 20\+ D2C brands\. It's driven 75\-100% net revenue expansion for the brands we've implemented it for, and it's taught me a lot about translating ambiguous customer needs into concrete, adoptable product workflows\. Outside the onboarding and AI work, I've managed a portfolio of 20\+ strategic accounts at 95% net retention, built a churn\-management program that tripled customer LTV, and partnered closely with Product and Engineering on feature betas and cross\-functional rollouts\. What I care about most in this work: taking something ambiguous — a new brand, a new product line, a new AI capability — and turning it into a process that's fast, reliable, and actually adopted by the people using it\. Open to conversations about Product Implementation, SaaS onboarding, and AI solution consulting roles\.

## Location

Greater Bengaluru Area

## AI stack

claude

gemini

obsidian

openai

ChatGPT

Fathom

## Work experience

Product Implementation Manager at BusinessOnBot, Sep 2021 \- Present · 5 yrs 2 mos, Bengaluru, Karnataka, India, Product Implementation Manager BusinessOnBot \(YC 21\) · Full\-time · Sep 2021 – Present · Bengaluru, India Joined as a founding member of the Product Implementation team and spent 5\+ years building the company's onboarding and product implementation functions from the ground up — scaling from an early\-stage start\-up to a monthly portfolio of 150\+ D2C brands\. Onboarding & Implementation Designed the end\-to\-end onboarding and stabilization framework from scratch — kick\-off through Go\-Live through post\-launch adoption \- that became the team's standard playbook as the company scaled\. Currently manage a monthly portfolio of 130\-150 D2C brands \(₹60\-70L\+ ARR\), overseeing onboarding, implementation, and adoption\. Reduced time\-to\-Go\-Live by 67% \(72 → 24 hours\) by re\-engineering the onboarding pipeline, achieving 98% on\-time Go\-Live\. Delivered 97% implementation success and 15% revenue expansion while reducing churn\. Authored an implementation playbook that reduced support tickets by 50%, adopted as the team\-wide onboarding standard\. AI Solution Implementation \(Last 1\.5 Years\) Lead the company's AI solution implementation initiative, applying prior onboarding expertise to a new, higher\-complexity product line\. Own end\-to\-end AI implementation for 20\+ D2C brands — discovery, requirement mapping, workflow design, UAT, deployment, Go\-Live, and adoption\. Drove 75\-100% net revenue expansion by mapping customer business requirements directly to AI capabilities\. Partnered with Product and Engineering to beta\-test new features pre\-launch, driving 75% post\-launch adoption\. Led third\-party Checkout integrations impacting 85% of the customer base\. Account Management & Retention Manage 20\+ strategic accounts \(₹20\-22L ARR\) at 95% net retention through proactive relationship management\. Built a churn\-management program that identifies at\-risk brands early, tripling customer LTV\. Support pre\-sales consultations — driving 60\-70% prospect\-to\-onboarding conversion\.

Regulatory Intelligence & Growth \- Operations at RADICALi, May 2019 \- Sep 2021 · 2 yrs 5 mos, Maharashtra, India, \- Built the Regulatory Intelligence team and led regulatory research operations\. \- Have worked closely with the founders to align the team goals in line with the changing requirements\.

Senior Analyst at Northern Trust, Apr 2013 \- Jul 2016 · 3 yrs 4 mos, Bengaluru, Karnataka, India

Assistant Manager at Asset Reconstruction Company \(India\) Ltd\., Jan 2011 \- Dec 2011 · 1 yr, Mumbai Metropolitan Region, Valuation & Acquisition of Non\-Performing Financial Assets Conducted financial, legal & real\-estate feasibility analysis for each financial asset Simulated fair values based on the due\-diligence conducted Identifying & Implementing optimal strategy for resolution of Non\-Performing Financial Assets Relationship Management with Banks / FI’s at all levels Budget Forecasting, Consolidation & MIS

Management Trainee at Asset Reconstruction Company \(India\) Ltd\., Oct 2009 \- Dec 2010 · 1 yr 3 mos, Mumbai, Valuation & Acquisition of Non\-Performing Financial Assets Conducted financial, legal & real\-estate feasibility analysis for each financial asset Simulated fair values based on the due\-diligence conducted Identifying & Implementing optimal strategy for resolution of Non\-Performing Financial Assets Relationship Management with Banks / FI’s at all levels Budget Forecasting, Consolidation & MIS

Summer Internship \- Trainee at KPMG India, May 2008 \- Jul 2008 · 3 mos, Mumbai Metropolitan Region, Trainee in the Financial Services Team

## Education

MMS, Finance, Welingkar Institute of Management Development & Research

CFA Level II Candidate, CFA Institute, USA

[View the original profile](https://tal.club/meet/divya-poonja)

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