Headline

Senior Business Analyst | Conversational AI, WhatsApp Chatbots & IVR | 27+ Enterprise Implementations | BFSI, Healthcare, Telecom, Airlines

About

I'm a Senior Business Analyst with 10+ years of experience helping enterprises across BFSI, Healthcare, Telecom, and Airlines design and deliver Conversational AI and digital transformation solutions. Over my career, I've led requirements gathering, stakeholder workshops, and end-to-end solution design for WhatsApp chatbots, voice bots, and IVR systems — translating complex business needs into functional specs that developers can build from. I've delivered 27+ enterprise implementations across Cisco and Avaya platforms, and worked hands-on with conversational AI platforms covering intents, entities, conversation logic, and bot training. What I enjoy most is the bridge-building part of the job: sitting between business stakeholders, solution architects, and developers to make sure what gets built actually solves the customer problem — not just what's technically possible.

Location

Greater Bengaluru Area

AI stack

gemini

ChatGPT

ChatGPT Images

Work experience

Associate Consultant at Servion Global Solutions, Jun 2025 - Feb 2026 · 9 mos, Greater Bengaluru Area

Business analyst - 2 at Gupshup, Jun 2024 - Jun 2025 · 1 yr 1 mo, Bengaluru, Karnataka, India

Business Analyst at Active.Ai - A Gupshup Inc Company, Feb 2022 - Jun 2024 · 2 yrs 5 mos, Bengaluru, Karnataka, India

Implementation Consultant at Servion Global Solutions, 2020 - 2022 · 2 yrs, As a Business analyst in Servion, I support as a bridge between technical and business team thru discussing the Business requirements of the clients. Requirements from Pre- Sales team and Technical Lead to understand the complete need readiness on one or more feature/ Modules/ Application to be designed and implemented. My forte is to design the Interactive voice Response application (IVR) a virtual presentation of the complete journey in a form of a call flow operating thru Microsoft Visio. Help my client cater the best industry standard practices for every call journey. Understand the customer pain points, help them revamp the system and adhere to current technologies. Projects I have worked on is on the platform of Cisco and Avaya. Coordinate with the Technical Team for any API, Host integration requirements, technically feasibility. Act as a support to technical team in all the phases as we currently work on waterfall Method of software development which includes implementation, design, development, and testing. Work with product owners and business stakeholders to gather, develop, document / write, and validate business needs, requirements, and specifications. Participate or lead process, workflow analysis and enhancements to support requirements. Discuss and resolve business, data, and process issues within the team(s), across stakeholders. Synthesize results and communicate results to the team, program leadership and end user volunteers. Specialized to utilize the following platforms on day-to-day basis: Microsoft Excel, word Microsoft Visio (creating business call flows). My strengths are to learn quick, thou I am not a technical person I tend to learn understand and answer to the queries effectively. Ability to manage multiple tasks and projects. Worked for 27 projects during the financial year 2020-2021. (Includes domain based on Banking, Airline, Medical industry, IT industry, Helpdesks,) across Indian Market, ME Markets.

Analyst at Servion Global Solutions, Dec 2019 - Feb 2022 · 2 yrs 3 mos, Greater Bengaluru Area

Jr.bis analyst at Coface, Mar 2016 - Dec 2019 · 3 yrs 10 mos, bangalore,India, Reviewing and thorougly studying the companies financial position. Analyzing the risk involved .

Education

Bachelor of Commerce - BCom, Business/Commerce, General, ST ANNES DEGREE COLLEGE

High School Diploma, New Horizon