Divya M
Product Management | Product Operations | Product Delivery | Cross-functional Execution
Bengaluru
10+ years of work experience
Jan 20251 yr 10 mosPresent
Bengaluru, Karnataka, India
I really wanted to move into the product space, so I enrolled in a paid course that promised to help me get into product management. Even after completing it, I wasn’t very confident about interviews, but I still pushed myself to try. That’s how I got an internship opportunity at Flipr—thanks to Flipr team for trusting me and giving me that chance.
As an intern, I got hands-on experience by building a QR code generating website (qrlabs.co). This was my first real product, where I learned everything step by step—doing research, writing PRDs, creating wireframes using Miro, working with designers, and coordinating with engineers to get it developed. Seeing it come to life was a big milestone for me.
After that, I worked on multiple projects for clients like Indian Oil, PlayedX and Flipkart, along with internal projects at Flipr Labs. I also got involved in organizing hackathons. All of this gave me exposure to things I had never experienced before. I made mistakes, got feedback (sometimes tough), but learned a lot through the process.
Later, I took up another challenge by becoming a part of a product management cohort, where I mentored MBA and engineering students. I taught them product management basics and helped them get started on real projects.
One thing I’ve truly realized through this journey is that we all dream of getting into something, but what really matters is whether we are putting in the effort to actually achieve it and are we consistent with the efforts even after getting what we want.
This journey has been full of learning, challenges, and growth—and I feel like I’m still just getting started.
Aug 202310 mosMay 2024
Bengaluru, Karnataka, India
This role really made me think differently. I started looking for simple ways to reduce manual work without spending extra money. That’s when I tried using Google Apps Script to automate the audit sheets.
At first, I did it to make my own work easier, but it ended up helping my teammates too. It saved time and made things much simpler for everyone.
The automation didn’t just help QAs complete audits faster—it also helped agents understand their performance better. They could see clear, parameter-wise feedback, which made it easier for them to know exactly where they needed to improve.
It also improved how we managed data. We could easily create reports for training and identify key areas for development. These reports were useful for the business team as well, as they gave them clear data for reviews and decision-making.
Oct 20229 mosJun 2023
Bengaluru, Karnataka, India
This role became a big turning point for me. It was not just about handling operations—it was where I truly started understanding product development and management in detail.
While working closely with product and tech teams, I got exposure to how products are built, tested, and improved. Over time, this sparked a strong interest in me to become a part of the product world. I became curious to learn more about how decisions are made, how user problems are solved, and how different teams work together to build better products.
I started putting in extra effort to learn beyond my day-to-day work—understanding product concepts, workflows, and tools. This role helped me build a strong foundation and gave me the confidence to move towards product-focused roles in the future.
Jul 20211 yr 7 mosJan 2023
Bengaluru, Karnataka, India
Joined Product Support without any background in product development or management. I had no experience with tools like JIRA or Grafana, and it was difficult in the beginning since most of my teammates already had some knowledge in this area.
Initially, I struggled to adjust, but I took the time to learn and understand how product development and management work. Slowly, I became more confident and started contributing actively.
Built a team of 10 members from scratch and trained them to handle product support effectively. Worked closely with the delivery executive floating cash team to identify process gaps that were causing cash losses. Along with the restaurant payouts and floating cash teams, I helped identify a cash loss of around 70K in manually placed orders and worked towards integrating product solutions to fix this issue.
I also helped set up and train the product operations team for the new inventory system at Instamart, making sure the team was comfortable using it. To improve efficiency, I automated the ticketing process by linking support emails directly to JIRA, which made tracking much easier.
To better understand how things work on the ground, I visited Instamart dark stores and gathered insights on product usage. I analyzed the picker app and inventory management app, identified gaps, and raised bug tickets on JIRA for fixes.
I actively took part in scrum calls, followed up on pending issues, and made sure they were resolved on time. I also supported new product launches by working closely with product, operations, and business teams to ensure everything ran smoothly.
Jul 20157 yrs 7 mosJan 2023
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