Headline

Program Manager _ Organization Excellence @ Amazon | Quality Control, Metrics

About

As a Quality Operations Manager at Amazon, I lead the quality operations for the retail business services in India, Japan, China, and emerging markets. I have been working with Amazon since 2014, starting as a Catalog Associate and progressing to a Subject Matter Expert and a Quality Manager. I am passionate about delivering high-quality services to our customers and stakeholders, and I continuously strive to improve our processes, standards, and metrics. I have successfully implemented several quality initiatives and projects, resulting in increased efficiency, accuracy, and customer satisfaction. I have also built strong relationships with other team members and leaders, and I have contributed to the development and training of the quality team. I am motivated by the challenges and opportunities that Amazon offers, and I am eager to learn and grow in my role.

Location

Greater Bengaluru Area

AI stack

claude code

gemini

n8n

Work experience

Program Manager at Amazon, Jan 2026 - Present · 8 mos, India

Quality Operations Manager at Amazon, Dec 2022 - Present · 3 yrs 9 mos, Hybrid, Leading Quality Operations for Amazon Retail Business Services in India, Japan, China and Emerging Markets.

Quality Manager at Amazon, Jul 2020 - Dec 2022 · 2 yrs 6 mos, Remote