---
title: "Divya Khorania - Training Officer in Greater Jaipur Area | Tal"
description: "Meet Divya Khorania, Training and development Officer based in Greater Jaipur Area."
image: "https://tal.club/meet/divya-khorania/share-image"
---

# Divya Khorania on Tal

## Headline

Training and development Officer

## About

I am a Training Officer with 3\+ years of experience in customer support, process management, and team development\. Beginning my career as a Process Associate gave me strong insight into daily operations and customer expectations, enabling me to design practical and effective training programs\. I specialize in onboarding, process training, performance coaching, and skill development, with a focus on simplifying workflows and improving overall team productivity\. With an MBA in Finance & Marketing, I bring strong communication, problem\-solving, and people\-development capabilities to every role\. I am open to opportunities in Training, Operations, Customer Success, and roles where I can contribute to team growth and operational excellence\.

## Location

Greater Jaipur Area

## Work experience

Training Officer at Teleperformance Global Limited, Dec 2024 \- Present · 1 yr 6 mos, Evaluated training effectiveness through feedback mechanisms and observation, delivering actionable insights that resulted in continuous program optimization\. Collaborated with senior management to align learning initiatives with organizational goals, ensuring measurable ROI on training investments\. Mentored and coached employees across departments, leading to measurable performance improvements in KPIs and career advancement opportunities\.

Training Officer at TP, Feb 2024 \- Present · 2 yrs 4 mos, On\-site, Training Officer with expertise in team development, performance coaching, and delivering structured training solutions that strengthen operational excellence\.

Process Associate at TP, Jul 2022 \- Feb 2024 · 1 yr 8 mos, Jaipur, Rajasthan, India

Instructor at Teleperformance Global Limited, Feb 2022 \- Aug 2024 · 2 yrs 7 mos, Facilitated 50\+ interactive training sessions annually for new hires and existing staff, achieving 90%\+ knowledge retention and skill application rates\. Partnered with department heads to identify training needs, develop customized solutions, and increase program effectiveness by 35%\. Trained and developed high\-potential employees for key positions, contributing to successful succession planning and reducing turnover by 15%\. Adapted instructional methods based on learning styles, improving trainee engagement scores by 40% and reducing attrition during probation\. Conducted pre\- and post\-training evaluations measuring learning outcomes, demonstrating 8\-point average improvement in performance metrics\.

Customer Service Representative at Teleperformance Global Limited, Jul 2022 \- Feb 2024 · 1 yr 8 mos, Resolved customer inquiries with 92% first\-contact resolution rate, achieving consistent high CSAT scores and exceeding team targets\. Analyzed customer needs and delivered solution\-focused resolutions, reducing complaint escalations by 20% and improving overall customer experience\. Maintained accurate interaction records in database systems with 100% compliance, ensuring data integrity and audit readiness\. Achieved team performance recognition through consistent quality delivery, contributing to department's monthly service excellence awards\.

## Education

Master of Business Administration \- MBA, Finance and marketing, IIIM \(International School Of Informatics & Management\) Jaipur

Master of Commerce, Finance and Financial Management Services, University of Rajasthan

[View the original profile](https://tal.club/meet/divya-khorania)

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