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Divya K.

KYC / AML Analyst | 2 Years Banking Experience | VKYC, CDD, Customer Onboarding | HDFC Bank

Pune Division

4+ years of work experience

HDFC Bank
Mar 20242 yrs 3 mosPresent

Conduct end-to-end Video KYC (Know Your Customer) verification for new clients, ensuring 100% compliance with RBI regulations and internal banking policies. Recognized as “Appreciation Topper” and “Quality Topper” multiple times for consistently exceeding performance and quality benchmarks. Successfully convert a high volume of customer video calls into new account activations, directly contributing to business growth and client acquisition. Handle escalated or difficult customer interactions calmly and professionally, ensuring a smooth customer experience and timely resolution. Mentor and assist new team members by simplifying complex procedures and answering queries, supporting a collaborative and high-performing team environment. Maintain a high level of accuracy, professionalism, and efficiency in a fast-paced, customer-facing role. Worked with internal teams for accurate risk assessments and to maintain regulatory compliance.
GrowBiz Mediatech
Oct 20223 yrsSep 2025

Mumbai, Maharashtra, India

Managed and updated multiple social media accounts across platforms like Facebook, Instagram, and LinkedIn for diverse clients. • Developed and executed content strategies that increased brand visibility and engagement by creating targeted posts, stories, and reels. • Designed creative graphic materials including posters, stories, and video reels to support marketing campaigns aligned with client branding. • Monitored social media trends and analytics to optimize content performance and audience reach. • Collaborated with clients to understand their brand voice and marketing goals, ensuring consistent and effective communication online.
Sai Commerce Classes
Jun 20223 yrs 4 mosSep 2025

Pune District, Maharashtra, India

Taught junior college students in the Commerce stream, specializing in Organization of Commerce and Management (OCM) and related subjects. • Conducted engaging lectures, simplified complex topics, and prepared customized notes to help students better understand core concepts. • Organized mock tests, quizzes, and revision sessions to help students prepare confidently for board examinations. • Provided one-on-one mentoring and doubt-solving support, contributing to improved academic performance. • Maintained a supportive and interactive learning environment, encouraging student participation and critical thinking.
Ties Institute for Career Training
Mar 20215 mosJul 2021

On-site

Managed the institute’s WordPress website, regularly updating content, blog posts, and pages to ensure accurate and engaging information. • Planned and executed Facebook marketing campaigns, scheduled content, and created Facebook groups to expand the institute’s online reach. • Wrote and published SEO-optimized blog articles to improve search engine visibility and drive organic traffic. • Created and shared relevant educational content to promote career-related courses and programs. • Monitored campaign performance and suggested improvements based on engagement and reach data.

Education

B.Com, Business/Commerce, General

Sir Parshurambhau College

20203 yrs2023
Cisco Networking Academy

Introduction to Cyber Security, Information Technology

Cisco Networking Academy

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Headline

KYC / AML Analyst | 2 Years Banking Experience | VKYC, CDD, Customer Onboarding | HDFC Bank

About

Banking professional with ~2 years of experience in KYC, AML compliance, and customer onboarding at HDFC Bank. Specialized in VKYC, document verification, fraud checks, and regulatory adherence (RBI guidelines). Looking for opportunities in global banks or consulting firms in KYC/AML, CDD, or onboarding roles.

Location

Pune Division

Work experience

Assistant Manager- VKYC / KYC Operations at HDFC Bank, Mar 2024 - Present · 2 yrs 3 mos, Conduct end-to-end Video KYC (Know Your Customer) verification for new clients, ensuring 100% compliance with RBI regulations and internal banking policies. Recognized as “Appreciation Topper” and “Quality Topper” multiple times for consistently exceeding performance and quality benchmarks. Successfully convert a high volume of customer video calls into new account activations, directly contributing to business growth and client acquisition. Handle escalated or difficult customer interactions calmly and professionally, ensuring a smooth customer experience and timely resolution. Mentor and assist new team members by simplifying complex procedures and answering queries, supporting a collaborative and high-performing team environment. Maintain a high level of accuracy, professionalism, and efficiency in a fast-paced, customer-facing role. Worked with internal teams for accurate risk assessments and to maintain regulatory compliance.

Social Media Manager at GrowBiz Mediatech, Oct 2022 - Sep 2025 · 3 yrs, Mumbai, Maharashtra, India, Managed and updated multiple social media accounts across platforms like Facebook, Instagram, and LinkedIn for diverse clients. • Developed and executed content strategies that increased brand visibility and engagement by creating targeted posts, stories, and reels. • Designed creative graphic materials including posters, stories, and video reels to support marketing campaigns aligned with client branding. • Monitored social media trends and analytics to optimize content performance and audience reach. • Collaborated with clients to understand their brand voice and marketing goals, ensuring consistent and effective communication online.

Tutor at Sai Commerce Classes, Jun 2022 - Sep 2025 · 3 yrs 4 mos, Pune District, Maharashtra, India, Taught junior college students in the Commerce stream, specializing in Organization of Commerce and Management (OCM) and related subjects. • Conducted engaging lectures, simplified complex topics, and prepared customized notes to help students better understand core concepts. • Organized mock tests, quizzes, and revision sessions to help students prepare confidently for board examinations. • Provided one-on-one mentoring and doubt-solving support, contributing to improved academic performance. • Maintained a supportive and interactive learning environment, encouraging student participation and critical thinking.

Digital Marketing Executive at Ties Institute for Career Training, Mar 2021 - Jul 2021 · 5 mos, On-site, Managed the institute’s WordPress website, regularly updating content, blog posts, and pages to ensure accurate and engaging information. • Planned and executed Facebook marketing campaigns, scheduled content, and created Facebook groups to expand the institute’s online reach. • Wrote and published SEO-optimized blog articles to improve search engine visibility and drive organic traffic. • Created and shared relevant educational content to promote career-related courses and programs. • Monitored campaign performance and suggested improvements based on engagement and reach data.

Education

B.Com, Business/Commerce, General, Sir Parshurambhau College

Introduction to Cyber Security, Information Technology, Cisco Networking Academy