---
title: "Divya Chopra - Process Associate in Gurugram | Tal"
description: "Meet Divya Chopra, Associate based in Gurugram."
image: "https://tal.club/meet/divya-chopra/share-image"
---

# Divya Chopra on Tal

## Headline

Associate

## About

"Self belif and hard work will always earn you success\. " Hello Connection I like to solve a question and be persistent to find its solution\. Like having lunch and watching some great content on netflix\. Or like finding a less time consuming but a effective solution for my assignment like in excel find shortcuts for performing a particular task\. I am currently pursuing BBA\(Hons\) in Accounting from Lovely Professional University\. During my course I have started a online course on "Basic of Auditing" from University of Illinois\. During which I learned about various auditing concept and technique\. I have also started a online course on "Basic of Human Resource " in which I am learning about recruitment and onbording of employees\. During 2019\-2020 I learned of various activities: • Importance Of Marketing from Sydney Romantic • Stock Market from Paytm During my college I came across a internship from SEMS Welfare Foundation to gain ample of skills and knowledge: • Effective Email Marketing • MS Excel, Google Sheet, Google Form • Poster Making • Team Leadership Now , I wish to work in the corporate world\.

## Location

Gurugram

## Work experience

Process Associate at IGT Solutions, Nov 2024 \- Present · 1 yr 8 mos, •Managed an average of 50–70 customer interactions per day via phone, email, and chat, ensuring prompt resolution of airline\-related queries\. •Assisted in processing 200\+ flight reservations and modifications per week, including cancellations, rebookings, and refunds\. •Maintained a 80%\+ customer satisfaction \(CSAT\) score, consistently exceeding service quality benchmarks\. •Reduced average handling time \(AHT\) by 15%, improving efficiency while maintaining high service standards\. •Ensured 100% compliance with airline policies and industry regulations, including IATA guidelines\. •Collaborated with team members to improve process efficiency, contributing to a 10% increase in first\-call resolution \(FCR\)\. •Received recognition for exceeding performance targets in quality audits and customer service excellence\.

GO\-AI Associate at Amazon, Oct 2023 \- Apr 2024 · 7 mos, Punjab, India

Management Intern at SEMS Welfare Foundation, Jun 2022 \- Aug 2022 · 3 mos, Noida, Uttar Pradesh, India

## Education

Bachelor's degree, Business Administration and Management, Hons, Lovely Professional University

[View the original profile](https://tal.club/meet/divya-chopra)

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