Headline

Associate

About

"Self belif and hard work will always earn you success. " Hello Connection I like to solve a question and be persistent to find its solution. Like having lunch and watching some great content on netflix. Or like finding a less time consuming but a effective solution for my assignment like in excel find shortcuts for performing a particular task. I am currently pursuing BBA(Hons) in Accounting from Lovely Professional University. During my course I have started a online course on "Basic of Auditing" from University of Illinois. During which I learned about various auditing concept and technique. I have also started a online course on "Basic of Human Resource " in which I am learning about recruitment and onbording of employees. During 2019-2020 I learned of various activities: • Importance Of Marketing from Sydney Romantic • Stock Market from Paytm During my college I came across a internship from SEMS Welfare Foundation to gain ample of skills and knowledge: • Effective Email Marketing • MS Excel, Google Sheet, Google Form • Poster Making • Team Leadership Now , I wish to work in the corporate world.

Location

Gurugram

Work experience

Process Associate at IGT Solutions, Nov 2024 - Present · 1 yr 8 mos, •Managed an average of 50–70 customer interactions per day via phone, email, and chat, ensuring prompt resolution of airline-related queries. •Assisted in processing 200+ flight reservations and modifications per week, including cancellations, rebookings, and refunds. •Maintained a 80%+ customer satisfaction (CSAT) score, consistently exceeding service quality benchmarks. •Reduced average handling time (AHT) by 15%, improving efficiency while maintaining high service standards. •Ensured 100% compliance with airline policies and industry regulations, including IATA guidelines. •Collaborated with team members to improve process efficiency, contributing to a 10% increase in first-call resolution (FCR). •Received recognition for exceeding performance targets in quality audits and customer service excellence.

GO-AI Associate at Amazon, Oct 2023 - Apr 2024 · 7 mos, Punjab, India

Management Intern at SEMS Welfare Foundation, Jun 2022 - Aug 2022 · 3 mos, Noida, Uttar Pradesh, India

Education

Bachelor's degree, Business Administration and Management, Hons, Lovely Professional University