Divya M. profile photo 1 on Tal

Divya M.

Customer Relations Manager | Pharma Branding & Product Strategy Enthusiast | Healthcare Marketing

Pune Division

1+ year of work experience

Inducare Pharma Pvt. Ltd.
Aug 20251 yrPresent

Pune District, Maharashtra, India

✅️Building and Maintaining Customer Relationships : Foster strong relationships with key customers, understand their needs, and address their concerns to ensure maximum client satisfaction. ✅️Identifying New Business Opportunities : Source new clientele, identify opportunities for upselling or cross-selling, and develop strategies to grow the customer base. ✅️Managing Concerns and Complaints : Respond promptly to customer complaints, resolve issues efficiently, and turn negative experiences into positive ones. ✅️Collaboration and Communication : Work closely with sales, marketing, and customer service teams to ensure a smooth customer experience and provide feedback on customer needs and wants. ✅️Analyzing Customer Data : Track customer behavior, analyze data, and develop targeted marketing campaigns to retain customers and engage new ones. ✅️Creating Sales Plans : Develop personalized sales plans to generate revenue and meet customer needs. ✅️Monitoring Competitors : Stay updated on industry trends, monitor competitors, and identify opportunities to adapt and improve. ✅️Negotiation and Influencing : Develop strong negotiation skills to land sales, upsell, or cross-sell, and persuade customers effectively. ✅️Presentation Skills : Present findings, ideas, and customer information to senior members of the organization to inform strategic decisions.
Inducare Pharmaceuticals & Research Foundation
May 20253 mosJul 2025

Pune District, Maharashtra, India

✔️Assisted in market research and competitor analysis for key therapeutic areas. ✔️Supported development of visual aids, LBLs, and marketing collaterals. ✔️Contributed to brand planning and promotional strategy execution. ✔️Coordinated with cross-functional teams (sales, medical, requlatory). ✔️Participated in doctor segmentation and field feedback collection. ✔️Assisted in planning product launch campaigns and awareness activities. ✔️Helped monitor sales data (primary/secondary) and campaign performance. ✔️Gained exposure to product lifecycle management, KOL engagement, and digital marketing in pharma.

Education

Dr. Babasaheb Ambedkar Technological University

Bachelor of Pharmacy - BPharm

Dr. Babasaheb Ambedkar Technological University

20222 yrs2024

Diploma in Pharmcy, Pharmacy

Pune District Education Associations Seth Govind Raghunath Sable College of Pharmacy, Saswad

20192 yrs2021

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Headline

Customer Relations Manager | Pharma Branding & Product Strategy Enthusiast | Healthcare Marketing

About

CRM professional in the Ayurveda pharma industry, passionate about customer engagement, healthcare branding, and market insights. Currently working at Inducare Pharma Pvt. Ltd. while building my knowledge in brand management and product management with a long-term vision to grow in the allopathy pharmaceutical sector. Actively sharing real industry learnings, marketing perspectives, and insights from the Ayurveda and pharma space. Driven by continuous learning, strategic thinking, and meaningful professional growth.

Location

Pune Division

Work experience

Customer Relations Manager at Inducare Pharma Pvt. Ltd., Aug 2025 - Present · 1 yr, Pune District, Maharashtra, India, ✅️Building and Maintaining Customer Relationships : Foster strong relationships with key customers, understand their needs, and address their concerns to ensure maximum client satisfaction. ✅️Identifying New Business Opportunities : Source new clientele, identify opportunities for upselling or cross-selling, and develop strategies to grow the customer base. ✅️Managing Concerns and Complaints : Respond promptly to customer complaints, resolve issues efficiently, and turn negative experiences into positive ones. ✅️Collaboration and Communication : Work closely with sales, marketing, and customer service teams to ensure a smooth customer experience and provide feedback on customer needs and wants. ✅️Analyzing Customer Data : Track customer behavior, analyze data, and develop targeted marketing campaigns to retain customers and engage new ones. ✅️Creating Sales Plans : Develop personalized sales plans to generate revenue and meet customer needs. ✅️Monitoring Competitors : Stay updated on industry trends, monitor competitors, and identify opportunities to adapt and improve. ✅️Negotiation and Influencing : Develop strong negotiation skills to land sales, upsell, or cross-sell, and persuade customers effectively. ✅️Presentation Skills : Present findings, ideas, and customer information to senior members of the organization to inform strategic decisions.

Product Management Team Intern at Inducare Pharmaceuticals & Research Foundation, May 2025 - Jul 2025 · 3 mos, Pune District, Maharashtra, India, ✔️Assisted in market research and competitor analysis for key therapeutic areas. ✔️Supported development of visual aids, LBLs, and marketing collaterals. ✔️Contributed to brand planning and promotional strategy execution. ✔️Coordinated with cross-functional teams (sales, medical, requlatory). ✔️Participated in doctor segmentation and field feedback collection. ✔️Assisted in planning product launch campaigns and awareness activities. ✔️Helped monitor sales data (primary/secondary) and campaign performance. ✔️Gained exposure to product lifecycle management, KOL engagement, and digital marketing in pharma.

Education

Bachelor of Pharmacy - BPharm, Dr. Babasaheb Ambedkar Technological University

Diploma in Pharmcy, Pharmacy, Pune District Education Associations Seth Govind Raghunath Sable College of Pharmacy, Saswad