---
title: "Divya Sajwan - Client service lead in Bengaluru | Tal"
description: "Meet Divya Sajwan, “Customer Service Manager || Global Payment Solution || 7+ yrs in Client & Escalation Management | CRM | Salesforce | Remote & UK/AU Shift Ready” based in Bengaluru."
image: "https://tal.club/meet/divya-27/share-image"
---

# Divya Sajwan on Tal

## Headline

“Customer Service Manager \|\| Global Payment Solution \|\| 7\+ yrs in Client & Escalation Management \| CRM \| Salesforce \| Remote & UK/AU Shift Ready”

## About

Passionate customer service professional with 7\+ years of experience managing global client relationships across UK & AU markets\. I’ve led customer success teams, handled high\-value escalations, and supported digital transformation projects using Salesforce, Microsoft Dynamics, and CRM tools\. Known for balancing empathy with efficiency — I build strong client trust while improving operational outcomes\. 💼 Currently exploring remote and hybrid opportunities in: • Client Engagement & Customer Success • Virtual Account Management • Process Improvement & Team Support Let’s connect if you’re looking for a reliable professional who brings both heart and precision to client service\.

## Location

Bengaluru

## Work experience

Client service lead at Wooqer, Jul 2026 \- Present · 2 mo, Bangalore

Client Services Manager at HSBC, Jul 2023 \- Feb 2025 · 1 yr 8 mos, Hybrid, HSBC — Client Service Manager \(3 yrs\) ✅ Managed 500\+ UK corporate clients, ensuring 100% SLA adherence ✅ Trained & mentored a 6\-member support team, improving CSAT scores by 12% ✅ Streamlined escalation handling process, reducing turnaround time by 25%

Client Services Officer at HSBC, Jan 2022 \- Jul 2023 · 1 yr 7 mos, India, Develop and execute client service strategies to improve customer satisfaction, resulting in a 20% increase in customer retention rate\. Lead a team of client service representatives, providing coaching, training, and support to ensure exceptional customer service delivery\. Conduct regular client satisfaction surveys and use feedback to inform and improve client service processes and procedures\. Develop and maintain strong relationships with key clients, ensuring that their needs are consistently met and exceeded\. Collaborate with internal teams \(e\.g\., operations, finance, legal\) to address client issues and ensure timely and effective resolution\. Create and manage client service metrics and reports, providing regular updates to senior leadership on client service performance and trends\.

Senior Financial Analyst O2C at OneTrust, Nov 2021 \- Jan 2022 · 3 mos, Bangalore Urban, Karnataka, India, • Conducted thorough credit evaluations of new customers, utilizing financial analysis and payment history assessments reducing credit related losses by 15% • Worked with sales teams to review and approve orders within assigned credit limit authority, ensuring seamless order processing and customer satisfaction, with a 95% order approval rate\. • Monitored accounts receivable, implementing effective measures to ensure timely payment from customers, ensuring reduction in overdue payments by 20% • Maintained open and transparent communication with customers to resolve outstanding issues, achieving a 90% resolution rate and enhancing overall customer satisfaction

Collection analyst at Oracle, Nov 2018 \- Nov 2021 · 3 y, Bengaluru, Karnataka, ✅ Maintained client relationships across 3 continents ✅ Ensured 98% on\-time collection rate through proactive communication ✅ Recognized for “Customer Commitment Excellence” award

Seller support Representative in Flipkart Process at Aegis, Oct 2017 \- Oct 2018 · 1 yr 1 mo, Bengaluru, Karnataka, • Proficient in using various CRM software and e\-commerce platforms, with a demonstrated ability to swiftly adapt to and master new technologies and tools, resulting in a 20% increase in productivity\. • Handled seller queries, grievances, and disputes across multiple communication channels, including email, chat, and phone, achieving a 95% resolution rate and improving seller satisfaction\. • Exhibited expertise in resolving complex seller issues related to product listings, order management, and payment and commission queries, contributing to a 15% reduction in seller escalations\. • Leveraged strong analytical and problem\-solving skills to identify root causes of seller issues and provide appropriate solutions, reducing problem resolution time by 30%

## Education

Master of Business Administration \- MBA, Human Resources Management/Personnel Administration, General, SVKM's Narsee Monjee Institute of Management Studies \(NMIMS\)

Bachelor's degree, Accounting and Finance, SSMRV College

[View the original profile](https://tal.club/meet/divya-27)

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