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Divya Velicherla

Team lead

Bengaluru

14+ years of work experience

Cognizant Technology Solutions India Private Limited (CTS)
May 20224 yrs 2 mosPresent

Chennai, Tamil Nadu, India

Lead a team of 20, guide cross functional teams and manage 2 key accounts. Monitor and improvise the qualitative and quantitative production.
Cognizant Technology Solutions India Private Limited (CTS)
Feb 201214 yrs 5 mosJun 2026

Develop and implement programme plans, schedules, and resource allocation strategies in collaboration with cross-functional teams. Facilitate communication between stakeholders, including senior management, clients, and vendors, to ensure transparency and alignment. Monitor project progress, identify risks, and implement mitigation plans to address issues proactively. Design, implement, and enhance PMO frameworks, policies, and procedures Drive continuous improvement initiatives to enhance programme delivery and client satisfaction. Coordinated with internal and external stakeholders for requirement gathering, scope definition, and risk assessment. Develop and maintain project dashboards, KPIs, and status reports Prepared and presented regular status reports to leadership and clients.
Cognizant Technology Solutions India Private Limited (CTS)
Feb 20129 yrsJan 2021

Manage wealth management operations with a focus on both variable and fixed annuity products. Conduct RCA reviews and develop corrective action plans to address customer dissatisfaction. Oversee fund processing activities, including EFT/ACH/Wire setups and commission management. Ensure process quality in alignment with client CTQs and audit requirements. Train and mentor team members on end‑to‑end processes to enhance competency and productivity. Maintain operational reports, including daily production reports, trackers, PSR (Project Status Report), FMEA, SIPOC, and other relevant documentation. Match confirmations in accordance to the standard operating procedures. Maintaining reports - Daily report, Production tracker, Preparing PSR (Project Status Report), FMEA, SIPOC, etc.
Cognizant
May 20224 yrs 2 mosPresent

India

Education

Audisankara Polytechnic :: Gudur

Master of Business Administration, Finance, General

Audisankara Polytechnic :: Gudur

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Divya Velicherla on Tal

Headline

Team lead

Location

Bengaluru

Work experience

Team Lead at Cognizant Technology Solutions India Private Limited (CTS), May 2022 - Present · 4 yrs 2 mos, Chennai, Tamil Nadu, India, Lead a team of 20, guide cross functional teams and manage 2 key accounts. Monitor and improvise the qualitative and quantitative production.

Project Management Office at Cognizant Technology Solutions India Private Limited (CTS), Feb 2012 - Jun 2026 · 14 yrs 5 mos, Develop and implement programme plans, schedules, and resource allocation strategies in collaboration with cross-functional teams. Facilitate communication between stakeholders, including senior management, clients, and vendors, to ensure transparency and alignment. Monitor project progress, identify risks, and implement mitigation plans to address issues proactively. Design, implement, and enhance PMO frameworks, policies, and procedures Drive continuous improvement initiatives to enhance programme delivery and client satisfaction. Coordinated with internal and external stakeholders for requirement gathering, scope definition, and risk assessment. Develop and maintain project dashboards, KPIs, and status reports Prepared and presented regular status reports to leadership and clients.

Annuity Specialist at Cognizant Technology Solutions India Private Limited (CTS), Feb 2012 - Jan 2021 · 9 yrs, Manage wealth management operations with a focus on both variable and fixed annuity products. Conduct RCA reviews and develop corrective action plans to address customer dissatisfaction. Oversee fund processing activities, including EFT/ACH/Wire setups and commission management. Ensure process quality in alignment with client CTQs and audit requirements. Train and mentor team members on end‑to‑end processes to enhance competency and productivity. Maintain operational reports, including daily production reports, trackers, PSR (Project Status Report), FMEA, SIPOC, and other relevant documentation. Match confirmations in accordance to the standard operating procedures. Maintaining reports - Daily report, Production tracker, Preparing PSR (Project Status Report), FMEA, SIPOC, etc.

Customer Service Team Lead at Cognizant, May 2022 - Present · 4 yrs 2 mos, India

Education

Master of Business Administration, Finance, General, Audisankara Polytechnic :: Gudur

Divya Velicherla - Team Lead in Bengaluru | Tal